David Sparkman
Waco,TX
Summary
Proven leader and customer service expert from Crestview RV Superstore, adept in team leadership and problem-solving. Excelled in enhancing client satisfaction and streamlining operations, significantly improving service delivery. Skilled in multitasking, reliably managing teams to exceed sales targets through innovative solutions and exceptional service management.
Overview
15
15
years of professional experience
Work History
Service Manager
Crestview Rv Superstore
03.2023 - 10.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Sales Representative
Crestview Rv Superstore
11.2019 - 03.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Supervisor
Fleetwood
09.2015 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Route Driver
Shred It
06.2009 - 04.2012
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
Education
High School Diploma -
Connally High School
Waco, TX07-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Customer service management
- Reliable and responsible
Languages
English
Full Professional
Interests
- Woodworking
Timeline
Service Manager
Crestview Rv Superstore
03.2023 - 10.2024
Sales Representative
Crestview Rv Superstore
11.2019 - 03.2023
Supervisor
Fleetwood
09.2015 - 10.2019
Route Driver
Shred It
06.2009 - 04.2012
High School Diploma -
Connally High School
Similar Profiles
David CombsDavid Combs
Service Technician at Crestview Rv SuperstoreService Technician at Crestview Rv Superstore
Kimberly CarlsonKimberly Carlson
Title Clerk at Broadmoor RV SuperstoreTitle Clerk at Broadmoor RV Superstore
Marianna TrevizoMarianna Trevizo
Service Writer at Mike Thompson RV SuperstoreService Writer at Mike Thompson RV Superstore