David Sunderland
Lincoln Park,MI
Summary
Dynamic leader with a proven track record at Grosse Ile Lawn Sprinkler & Fertilizing, enhancing operational efficiency and customer satisfaction. Excelled in customer relations and operations management, boosting productivity by implementing strategic improvements. Skilled in Microsoft applications and fostering team development, consistently achieving high-quality standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
Grosse Ile Lawn Sprinkler & Fertilizing
Wyandotte, MI
11.2012 - Current
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delegated work to staff, setting priorities and goals.
Laboratory Assistant
Henry Ford Health Systems
Wyandotte, MI
03.2012 - 11.2012
- Phlebotomy
- Order entry
- Ordering of supplies
- Providing excellent customer service
Laboratory Support Technician
Oakwood Healthcare Inc.
Dearborn, MI
07.2005 - 03.2012
- Phlebotomy
- Order entry
- Ordering of supplies
- Providing excellent customer service
Health Care Coordinator/ Direct Care Worker
O & B Community Homes
Trenton, MI
04.2001 - 06.2005
- Providing all areas of care for two developmentally disabled males
- Being the patient advocate for all four of the group home residents
- Maintained accurate client records in accordance with agency policies and procedures.
- Coordinated with other health professionals to develop individualized plans of care for patients.
Letter Carrier
United States Postal Service
Trenton, MI
04.1998 - 02.2001
- Sorting and carrying mail
- Taking care of customer needs and questions
Asst. Manager
Play It Again Sports
Monroe, MI
11.1997 - 03.1998
- Opening and closing
- Cleaning
- Receiving goods
- Sales
Substitute loader
A P. & R. Inc.
Inkster, MI
08.1997 - 10.1997
- Average day of ten to fourteen hours of residential and commercial waste removal
Sporting goods/automotive stock
Meijer Inc.
Monroe, MI
07.1997 - 08.1997
- Price and stock goods
- Some sales
Wait staff
Michigan Bar & Grill
Monroe, MI
07.1997 - 08.1997
- Preparing appetizers
- Serving food
- Cleaning
- Expediting
Laundry service
Downriver Cardiology
Trenton, MI
11.1993 - 05.1997
- Running entire operation of laundry service (washing, drying, folding, delivering, and the accounting for the service)
Education
Computer and Electronic Engineering program -
ITT Technical Institute
01.2013
Certification -
Phlebotomy Education LLC
Allen Park, MI01.2005
High School Graduate - M.E.A.P. and Proficiency Testing endorsed diploma
Trenton High School
01.1997
Skills
- Customer relations
- Customer service
- Quality management
- Operations management
- Staff training and development
- Leadership
- Business administration
- Order entry
- Typing
- Microsoft operating systems
- Microsoft applications
References
References are available
Certification
- ASSE Certified Backflow Testing
- Boom Lift Operator
References
References available upon request.
Timeline
General Manager
Grosse Ile Lawn Sprinkler & Fertilizing
11.2012 - Current
Laboratory Assistant
Henry Ford Health Systems
03.2012 - 11.2012
Laboratory Support Technician
Oakwood Healthcare Inc.
07.2005 - 03.2012
Health Care Coordinator/ Direct Care Worker
O & B Community Homes
04.2001 - 06.2005
Letter Carrier
United States Postal Service
04.1998 - 02.2001
Asst. Manager
Play It Again Sports
11.1997 - 03.1998
Substitute loader
A P. & R. Inc.
08.1997 - 10.1997
Sporting goods/automotive stock
Meijer Inc.
07.1997 - 08.1997
Wait staff
Michigan Bar & Grill
07.1997 - 08.1997
Laundry service
Downriver Cardiology
11.1993 - 05.1997
- ASSE Certified Backflow Testing
- Boom Lift Operator
Computer and Electronic Engineering program -
ITT Technical Institute
Certification -
Phlebotomy Education LLC
High School Graduate - M.E.A.P. and Proficiency Testing endorsed diploma
Trenton High School
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