DAVID SWAFFORD
OKLAHOMA CITY
Summary
Results-driven operations and sales professional with extensive experience in cabinet design, project management, and client relationship development. Advanced from sales & design roles to Operations Manager through proven ability to lead teams, improve processes, exceed sales goals, and deliver exceptional customer service.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
US Cabinet World
Oklahoma City, OK
2023 - Current
- Managed daily operations to ensure efficient workflow, productivity, and on-time project completion.
- Led cabinet sales from initial client consultation through final project completion.
- Designed custom kitchen, bathroom, and whole-home cabinetry to meet client needs and budgets.
- Prepared detailed design layouts, estimates, and proposals using cabinet design software.
- Built and maintained strong relationships with homeowners, builders, contractors, designers, and architects.
- Oversaw project scheduling, order processing, and delivery coordination.
- Ensured accuracy of cabinet measurements, specifications, and order details to minimize errors.
- Trained, supervised, and supported sales, design, and operations staff.
- Implemented process improvements that increased efficiency and reduced project delays.
- Achieved sales goals through consultative selling, product knowledge, and exceptional customer service.
- Promoted from Sales & Design Consultant to Operations Manager, assuming increasing responsibility for sales leadership, design coordination, production, and daily operations.
- SUPERVISOR: NECOLE XU 405.901.8330
Senior Project Manager and Sales
Tryst Design Co
Oklahoma City, OK
01.2019 - 01.2023
- Developed and implemented project management methodologies and best practices, resulting in improved efficiency and productivity across the organization.
- Collaborated with cross-functional teams including stakeholders, engineers, designers, and vendors to define project scope, objectives, deliverables, and timelines.
- Oversaw all aspects of project planning including resource allocation, risk assessment, scheduling, budgeting, and quality control.
- Implemented effective communication strategies to ensure clear understanding of project goals among team members; facilitated regular status meetings to provide updates on milestones achieved.
- Managed client relationships by serving as the main point of contact for all project-related inquiries; addressed concerns promptly to maintain high levels of customer satisfaction.
- Negotiated contracts with external vendors for equipment procurement or subcontracting services; ensured compliance with company policies and procedures.
- Conducted comprehensive post-project evaluations to identify areas for improvement; implemented lessons learned into future projects for continuous process enhancement.
- Mentored junior project managers by providing guidance on best practices in managing complex projects; conducted training sessions on various aspects of project management principles.
- Assisted owner with the procuring and closing of sales contracts.
- Used daily CRM program as well as Excel.
- SUPERVISOR: AME HERNANDEZ 405.706.1433
Petroleum Landman
Keystone Energy
Oklahoma City, OK
01.2016 - 01.2019
- Engaged in the acquisition and exploration of oil and gas properties.
- Utilized sales platform for leads and meet targets set for contracts.
- Communicated and negotiated with Minerals Owners, Lawyers, Companies.
- Extensive research to determine land and mineral rights.
- Gathered and analyzed land information from various sources.
- Created reports outlining information and documentation of potential prospects.
- Reported land management activity.
- Operated multiple computer systems daily.
- Worked closely with supervision to report interests and issues.
- Took calls at all hours.
- Built up clientele and established good working relationships.
- Daily use of Microsoft programs such as Excel, Word, Notes, etc.
- Customer service oriented.
- Organized and efficient multitasker.
- SUPERVISOR: BLAKE STACEY 405.843.4000
Education
BBA - Business Management
OCCC
Oklahoma City, OK2019
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff training
- Staff management
- Customer relationship management
- MS office
- Project management abilities
- Customer relationship management (CRM)
- Setting sales goals
US Navy Veteran
2008 to 2011
Timeline
Senior Project Manager and Sales
Tryst Design Co
01.2019 - 01.2023
Petroleum Landman
Keystone Energy
01.2016 - 01.2019
Operations Manager
US Cabinet World
2023 - Current
BBA - Business Management
OCCC