David Swart
Hampton,Indiana
Summary
Parts and Service Director with a proven track record, excelling in staff hiring, training and quality control. Enhanced customer satisfaction through effective policy implementation and performance monitoring, achieving significant improvements in service operations. Skilled in warranty tracking and fostering strong relationships with clients and vendors.
Overview
7
7
years of professional experience
Work History
Parts and Service Director
Nissan of Hampton
Hampton, VA
10.2024 - 06.2025
- Trained staff on proper procedures for parts handling and service processes.
- Assisted in implementing policies to enhance customer satisfaction in services.
- Monitored service team performance and provided feedback for improvement.
- Tracked warranties issued by manufacturers to ensure proper reimbursement was received.
Part and Service Director
Nissan of Warsaw
Warsaw, IN
02.2023 - 10.2024
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
Service Manager
Elhart GMC,Hyundai,Nissan,Kia,Gensis
Holland, MI
03.2018 - 02.2023
- Managed daily service operations to ensure customer satisfaction and efficient workflow.
- Trained and mentored team members on service protocol.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
Bachelor of Arts - Business Administration And Management
Cornerstone University
Grand Rapids, MI12-1989
Kia Senior Elite Service Manager
Hyundai Certified Service Manager
Gmc Certified Service Manager
Nissan Certified Parts And Service Director
Skills
- Staffing
- Training
- Quality control
- Customer service
- Policy implementation
- Performance monitoring
- Warranty tracking
Timeline
Parts and Service Director
Nissan of Hampton
10.2024 - 06.2025
Part and Service Director
Nissan of Warsaw
02.2023 - 10.2024
Service Manager
Elhart GMC,Hyundai,Nissan,Kia,Gensis
03.2018 - 02.2023
Bachelor of Arts - Business Administration And Management
Cornerstone University
Kia Senior Elite Service Manager
Hyundai Certified Service Manager
Gmc Certified Service Manager
Nissan Certified Parts And Service Director
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