Kyle Phillips
Charlotte,NC
Summary
Resourceful Food Service Director known for high productivity and efficient task completion. Specialize in menu planning, inventory management, and regulatory compliance. Excel in communication, leadership, and problem-solving to ensure smooth operations and customer satisfaction. Committed to maintaining quality standards and enhancing dining experiences through innovative approaches and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Director
Palmetto Behavioral Health
01.2019 - 01.2022
- Managed weekly menu and purchasing
- Overseeing a staff of 10 people
- Set up for events
- CPI deescalation training
- Managed proper cleaning and maintenance of equipment and organized repairs
- Managed daily food service operations for a behavioral health facility.
- Developed menus that met dietary needs of residents and staff.
- Coordinated food inventory and procurement processes efficiently.
Operations Manager
Sky Zone Trampoline Park
01.2016 - 01.2018
- Supervised a team of 2 managers and 40 associates, and completed 40+ quarterly performance reviews.
- Reduced employee turnover by 40% through employee incentives, raises, and more responsibility.
- Accurately calculated deductions and processed payroll for 25 employees.
- Mentored and motivated staff, and led operations to ensure attainment of optimal performance standards.
- Set operational expectations and held team accountable for meeting expectations to increase productivity.
- Formulated and implemented departmental and organizational policies and procedures to maximize output.
- Mitigated operational risks by monitoring and enforcing staff adherence to rules, regulations, and procedures.
- Spearheaded multiple concurrent projects throughout the entire life cycle, including scoping, requirements gathering, client relations, leadership, conflict resolution, budgeting and updates to ensure on-time, within-budget completion.
- Managed effectively with pragmatism through tough demanding client circumstances and with limited resources.
- Cultivated a collaborative, cohesive and productive team to deliver results on time and within budget.
Director of Operations
Rising Biscuits LLC
01.2012 - 01.2018
- Increased sales by an average of 20%
- Reduced labor by 18% via implementing a new scheduling program
- Conducted small repairs, adding thousands on the bottom line
- Oversaw a 70% decrease in customer complaints
- Created par level for truck orders to reduce excess inventory and ensure optimal stock replenishment
- Ensured headcount levels met operational demands by monitoring staff initiatives, recruiting & interviewing top talent, terminating under-performers, & coordinating manpower to drive workflow.
General Manager
Jersey Mikes Subs
01.2012 - 01.2016
- Hired and trained staff of 25 to help drive productivity.
- Increased profits by 20% in one year through training and community outreach.
Managing Partner
Sonic Drive In
01.2009 - 01.2012
- Managed all restaurant operations with 15 crewmembers, while preparing for 30 employees.
- Effectively led and motivated employees through implementation of in-house training and incentive plans, thus increasing productivity levels and employee satisfaction.
- Coordinated P&L, while managing sales analysis, forecasting, and reporting activities.
- Report directly to the owners, and communicated with 5 regional area locations.
- Increased revenue by 33% with successful promotional strategies and reductions in costs.
- Reduced labor costs by $10K annually by reworking schedules, operations standards and workflow.
- Developed and administered $2.75M annual budget, while documenting expenses, monitoring income, handling bank deposits and managing statements.
Education
NC Rural Entrepreneurship - Action Learning
Southeastern Community College
Skills
- Multi-Site
- Cross-Functional Operations Management
- Communications
- Stakeholder Engagement
- Process Improvements
- Procurement
- Sourcing
- Negotiations
- Systems Implementation
- Project Management
- Program Management
- Strategic Planning
- Safety
- Team Leadership
- Coaching
- Development
- Succession Planning
- P&L
- Budgeting
- Cost Control
- Quality Assurance
- Turnaround Management
- Change Management
- Fiscal Reporting
- Ordering and purchasing
- Staffing
- Recruiting
- QuickBooks
- MS Office Suite
- Vendor relationships
Certification
- ServeSAFE Instructor/Proctor
- CPI Deescalation Training
Timeline
Food Service Director
Palmetto Behavioral Health
01.2019 - 01.2022
Operations Manager
Sky Zone Trampoline Park
01.2016 - 01.2018
Director of Operations
Rising Biscuits LLC
01.2012 - 01.2018
General Manager
Jersey Mikes Subs
01.2012 - 01.2016
Managing Partner
Sonic Drive In
01.2009 - 01.2012
NC Rural Entrepreneurship - Action Learning
Southeastern Community College