David Taylor

• Manages day-to-day restaurant operations with focus on quality and meeting customer expectations.
• Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Directs front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
• Oversee employee recruiting, hiring, performance management and discipline.
• Maximizes profit and revenue through upselling and cross-selling techniques.
• Assigns work tasks and activities, prepared schedules and managed staffing.
• Develops and Manages a successful liquor program
• Implements bartender training programs, policies and procedures.
• Manages liquor orders and controls liquor costs and inventory.

• Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
• Entered information in Sabre to maintain updated details related to customer ticket orders, reservations and payment method.
• Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Performed as the training manager for all flight personnel. Ensured daily manning and scheduling requirements were met to support NORAD operations. Ensured all personnel were in compliance with published standards and supplements.

• Compiled data on quality issues and vulnerabilities and reported all findings to DOT with suggestions for improvement
• Determined areas in need of improvement and proposed strategies to optimize systems
• Analyzed each department’s training needs and developed new training programs based data collected
• Created testing and evaluation procedures to assess performance before, during and after training sessions

• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Planned and coordinated special events to boost customer numbers and profits.
• Trained new bartenders on drink preparation and upselling techniques.

• Supervised and guided inspectors, technicians and other staff
• Completed financial and quality audits for multiple departments
• Monitored and adjusted production processes or equipment for quality and productivity improvement
• Supervised driver dispatching, route planning and vehicle tracking for over thirty drivers.

• Coordinated day-to-day schedules, tasks and positions for ground crew.
• Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
• Collected, sorted and checked baggage tags against flight lists.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Checked paperwork and freight condition to determine optimal loading and unloading sequences.

• Maintained operations compliance with FAA, TSA and airport regulations.
• Logged, tracked and traced shipments across airport and partner locations.
• Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
• Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
• Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
• Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.

• Managed daily operations, including supervising multiple team members, team workflows. and promotional initiatives.
• Assisted customers with ticket purchases, trip planning, pricing and scheduling.
• Completed order transactions and generated travel documentation and detailed itineraries.
• Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
• Entered information in Sabre system to maintain updated details related to customer ticket orders, reservations and payment method.
• Reviewed cargo and passenger placement to ensure compliance with aircraft regulations.