Vorasa Young

Covina,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Restaurant Front of House Manager

Din Tai Fung Restaurant

10.2019 - 07.2021

Verified prepared food met standards for quality and quantity before serving to customers.
Resolved guests complaints while maintaining positive customer environment.
Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
Motivated staff to perform at peak efficiency and quality.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Managed staff schedules and maintained adequate coverage for all shifts.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
Addressed guest concerns and resolved all issues to guests' satisfaction
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty

Retail Manager

SodexoMagic-Disney Land

07.2018 - 09.2019

Built and led successful team of up to 25 staff members as retail manager and responsible for auditing schedule to meet business demand.
Ensured zero harm mindset for employees, customers and food safety
Responsible for onboarding process with new hires. Responsible for maintaining and building team morales.
Work with Executive Chef and Culinary team to create weekly menu items with Cast member preference and location of cafe in mind.
Assisted account's controllers on weekly financial report to ensure accuracy of sales and prepare reports for meeting with upper management.
Identify and address issues that arises during operations hours for better team performance.

Education

Bachelor of Arts - Business

Assumption University, Bangkok, Thailand

05.2006

Skills

Corporate Regulations
Service Prioritization
Staff Supervision
Optimizes Work Processes
Coaching and Training
Health Code Compliance
Staff Scheduling

Administrative Skills
Annual Evaluations
Business Requirements Understanding
Candidate Pipeline Management
Candidate Tracking
Excel Spreadsheets

Languages

Thai

Native or Bilingual

English

Native or Bilingual

Timeline

Restaurant Front of House Manager - Din Tai Fung Restaurant

10.2019 - 07.2021

Retail Manager - SodexoMagic-Disney Land