Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Landers

Glasgow,KY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

20
20
years of professional experience

Work History

Front of House Manager

Colton's Steak House & Grill
Campbellsville, KY
03.2022 - Current
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.

Farm Hand

Landers Land And Cattle Company
Glasgow, KY
04.2012 - Current
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
  • Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
  • Operated tractors and self-propelled machinery to plow and fertilize soil.

Hostess, Line Cook, Prep Cook

Colton's Steak House & Grill
Glasgow, KY
01.2013 - 05.2021
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.

Merchandise Cast Member

Disney College Program
Orlando, FL
08.2018 - 01.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information and pricing.

Education

Bachelor of Science - Business Management

Western Kentucky University
Bowling Green, KY

High School Diploma -

Barren County High School
Glasgow, KY
05.2016

Skills

  • Labor and Overhead Cost Estimation
  • Corporate Regulations
  • Employee Performance Evaluations
  • Delegating Assignments and Tasks
  • Guest Satisfaction
  • Restaurant Operation
  • POS Systems Operations

Timeline

Front of House Manager

Colton's Steak House & Grill
03.2022 - Current

Merchandise Cast Member

Disney College Program
08.2018 - 01.2019

Hostess, Line Cook, Prep Cook

Colton's Steak House & Grill
01.2013 - 05.2021

Farm Hand

Landers Land And Cattle Company
04.2012 - Current

Bachelor of Science - Business Management

Western Kentucky University

High School Diploma -

Barren County High School

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Mallory Landers