David Taylor

The Business Development Manager, BNI is responsible for partnering with Industry Group Operations and Sales resources to identify, qualify and sell the ABM Facility Services product to existing and new clients.

I report to the Vice President of Sales and Mid-Atlantic Director of Sales, BNI and am responsible for Organic Growth, Client Expansion, and key Retention efforts for BNI business.

The Business Development Manager, BNI executes sales processes in alignment with the IGs ensuring that clients outcomes are achieved, client/occupant/employee/passenger/student experience is positive, ABM financial objectives are met, and sales opportunities are supported. The Business Development Manager, BNI is responsible for meeting the defined sales quota as established by the VPS for BNI, working in partnership with the IG’s. The Business Development Manager, BNI drives conversion of assigned ABM accounts to BNI and all other assigned BNI pursuits.

The individual functions as the subject matter expert for BNI for each pursuit and ensures BNI sales process adherence from Qualification, Solutioning and Ops Mobilization for each individual pursuit.

• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Continually built new client business within markets by pursuing strategic targets.
• Oversaw corrective action policies and procedures, employee performance evaluations and training schedules.
• Oversaw and mentored business development personnel to optimize performance.
• Planned and developed strategies to increase sales and territory.
• Identified, interviewed and tested top talent to optimize productivity.
• Facilitated and managed business plan development based on market and industry research.
• Led staff and external agencies to develop products and promotions, analyze sales and provide creative services.
• Exceeded quotas consistently through new account penetration and territory expansion.
• Attended conferences and trade association meetings to represent company and promote products.

• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• Matches and evaluates candidate skills to client and patient needs through screening and interviewing
• Completes necessary reference checks on candidates background and work experience
• Ensures candidates meet required hiring standards for Maxim and applicable contracts
• Negotiates salary, terms and conditions of employment with candidates
• Schedules caregivers and field staff for initial placement and ongoing assignments
• Manages caregivers and field staff while on assignment (non-clinical functions); assesses and investigates caregiver and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
• Maintains regular contact to and develops relationships with active clients, patients, and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
• Ensures client, patient and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
• Documents candidate, caregiver, field staff, and client correspondence and activities within system of record
• Incorporates caregiver and field staff retention strategy into daily routine
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads

• Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members
• Greets and provides excellent customer service to all visitors
• Under the guidance of the Field Support Manager, maintains proficiency in all support functions and activities to ensure office operations are met
• Meets and maintains HIPAA regulations in regards to Protected Health Information
• Assists candidates through the application, hiring and onboarding process
• Prepares caregiver and field staff personnel files to meet current standards
• Maintains medical records in accordance with policies and procedures
• Coordinates the sending, receiving and tracking of physician orders in accordance with state regulations
• Tracks and monitors all pre-assignment requirements to ensure compliance prior to activating newly hired caregivers
• Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers
• Coordinates activities to obtain updated credentials from caregivers prior to expiration
• Coordinates and accurately enters all payroll and billing information into the applicable system to be exported to headquarters for billing of client services
• Communicates all issues or concerns relating to payroll or billing errors to the Field Support Manager in a timely manner
• Responsible for thinning medical records and sending to storage on a regular basis