David Terrell
Summary
Dedicated Pharmacy Technician with extensive experience in prescription processing and customer service. Skilled in coordinating with prescribers and insurance companies to resolve issues effectively. Strong abilities in inventory management and patient interaction. Committed to maintaining compliance with all safety and regulatory standards. Strong interpersonal and multitasking abilities. Well-versed in interacting with patients to answer questions and provide status updates on prescriptions.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
Covington, Tennessee
10.2016 - Current
- Processed and filled prescriptions accurately and efficiently for customers.
- Optimized inventory management to ensure timely medication availability.
- Operated pharmacy software systems to track prescriptions and patient profiles.
- Maintained compliance with safety protocols and regulatory standards.
- Collaborated with healthcare professionals to resolve prescription issues promptly.
- Trained new staff on pharmacy procedures and customer service best practices.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Verified accuracy of patient information on prescription orders.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Mixed pharmaceutical preparations according to written prescriptions.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered prescription information into computer databases.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted patients in understanding their medication instructions and usage directions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Education
Bachelor of Science - Pre-Pharmacy
Tusculum University
Greeneville, TN 08.2008 - 05.2012
Hardin County High School
Savannah, TNSkills
- Prescription processing
- Medication management
- Pharmacy software
- Inventory control
- Regulatory compliance
- Customer relationship management
- Data entry accuracy
- Effective communication
- Team leadership
- HIPAA regulations
- Insurance billing
- Record keeping
- Medication preparation
- Pharmacy operations knowledge
- Pharmacy law compliance
- Equipment operation
- Drug utilization reviews
- Advanced math skills
- Troubleshooting malfunctioning equipment
- Empathy and patience
- Billing and coding
- Prescription interpretation
- Problem-solving skills
Certification
- PTCB certification number- 30048572 Initial certification date- 07/28/2017
- TN Pharmacy Technician license number- 58829. Original date- 12/19/2016
References
References available upon request.
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
10.2016 - Current
Bachelor of Science - Pre-Pharmacy
Tusculum University
08.2008 - 05.2012
Hardin County High School