David Torres
Sylmar,CA
Summary
Versatile and results-driven professional with experience at Walmart, adept in customer service and vehicle diagnostics. Excelled in enhancing customer satisfaction and resolving complex issues, leveraging skills in critical thinking and Microsoft Excel. Demonstrated ability to improve service quality, achieving a significant increase in customer retention.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Walmart
03.2024 - 11.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
Mechanic
FireStone
08.2023 - 02.2024
- Experience as an Auto Mechanic, specializing in diagnostics and repair of vehicles.
- Skilled in performing maintenance such as oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools and equipment to identify and repair vehicle performance issues.
Education
Highschool Diploma -
Evergreen Highschool
Sylmar Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Technical support
- Quality control
- Filing
- Product sales
- Product and service solutions
- Coordination
Timeline
Customer Service Representative
Walmart
03.2024 - 11.2024
Mechanic
FireStone
08.2023 - 02.2024
Highschool Diploma -
Evergreen Highschool
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