David Tran
The Woodlands,TX
Summary
Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.
Energetic and customer-focused professional with knack for building strong client relationships and delivering exceptional service. Possesses solid understanding of customer service principles and excels in problem-solving and conflict resolution. Driven to create positive customer experiences and foster long-term loyalty.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service and Sales Specialist
Firestone Complete Auto Care
Beaumont, TX
11.2021 - Current
- Effectively communicated with customers to understand their vehicle concerns and accurately documented them for the technicians
- Recommended necessary repairs and maintenance based on thorough inspections, ensuring customer safety and satisfaction
- Collaborated with technicians to review repair estimates, explaining the scope of work and associated costs to customers
- Managed a high volume of incoming calls, scheduling appointments, and coordinating service requests efficiently
- Assisted in resolving customer complaints or issues regarding services provided, ensuring prompt resolution and customer retention
- Provided exceptional customer service by promptly greeting and assisting customers with their automotive service needs
- Stayed up-to-date with product knowledge on new vehicle models, features, warranties, and recalls to provide accurate information to customers
- Performed routine maintenance and repairs on various vehicles, including cars, trucks, and motorcycles
- Conducted thorough inspections to identify potential problems and prevent future breakdowns
- Maintained accurate records of all repairs, services performed, and parts used for documentation purposes
- Collaborated with team members to efficiently complete complex repair projects within tight deadlines
- Provided excellent customer service by addressing client concerns and explaining repair processes in a clear manner
Service Manager
Firestone Complete Auto Care
Groves, TX
09.2024 - 08.2025
- Oversaw daily operations of auto service department, ensuring efficient workflow and timely completion of repairs
- Developed and maintained relationships with key vendors to ensure availability of parts and supplies for repairs
- Performed quality inspections on completed repairs to ensure adherence to industry standards and customer expectations
- Monitored inventory levels and implemented inventory control measures to minimize waste and maximize profitability
- Served as point of contact for escalated customer complaints or concerns, resolving issues promptly and effectively
- Collaborated with insurance companies on claim processing for collision repairs, ensuring accurate documentation and timely reimbursement
- Implemented performance metrics tracking system to monitor technician productivity and identify areas for improvement
Education
High school diploma or GED -
Nederland High School
Nederland, TXSkills
- Conflict Management
- Sales - Sales experience (6-10 years)
- Quality assurance
- Service writing - Service writer experience (3-5 years)
- Automotive service - Automotive service experience (3-5 years)
- Computer skills
- Customer service
- Computer operation
- Multitasking and organization
- Positive attitude
- Problem-solving
- Service scheduling
- Work Planning and Prioritization
- Mechanical diagnostics
- Analytical thinking
Certification
Driver's License
Timeline
Service Manager
Firestone Complete Auto Care
09.2024 - 08.2025
Customer Service and Sales Specialist
Firestone Complete Auto Care
11.2021 - Current
High school diploma or GED -
Nederland High School