Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Treadwell

Roanoke

Summary

Dynamic IT Technician with a proven track record at Legacy Commissary, excelling in hardware installation and network troubleshooting. Recognized for reducing system downtime through proactive monitoring and delivering exceptional customer service. Adept at remote support and fostering teamwork, ensuring efficient technical solutions and enhanced user satisfaction.

Overview

16
16
years of professional experience

Work History

IT Technician

Legacy Commissary
03.2021 - Current
  • Assisted in troubleshooting hardware and software issues for end-users.
  • Provided technical support via phone, email, and in-person interactions.
  • Installed and configured computer systems, printers, and peripherals.
  • Updated documentation for technical procedures and user guides.
  • Collaborated with team members to resolve system outages efficiently.
  • Participated in inventory management for IT supplies and equipment.
  • Maintained office PCs, networks and mobile devices.
  • Maintained a clean and organized workspace while adhering to safety protocols.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.

IT Technician

Telmate/GTL
10.2012 - 03.2021
  • Monitored network performance and reported identified issues to senior staff.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
  • Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.

Service Technician

Bellsouth/ AT&T
07.2009 - 10.2012
  • Conducted routine maintenance and inspections to ensure optimal performance of systems.
  • Diagnosed and repaired equipment malfunctions to restore operational efficiency.
  • Trained junior technicians on best practices and troubleshooting techniques.
  • Collaborated with engineering teams to implement process improvements and enhance service delivery.
  • Managed inventory of tools and parts, ensuring availability for timely service execution.
  • Led troubleshooting initiatives that reduced downtime and improved customer satisfaction ratings.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Education

Handley High School
Roanoke, AL
05-1984

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Network troubleshooting
  • Remote support
  • Network maintenance
  • Application installations
  • Wireless networking
  • Server maintenance
  • Mobile fleet management
  • Technical troubleshooting
  • Teamwork and collaboration
  • Software upgrades
  • Remote technical support
  • Hardware and software repair
  • Customer service
  • Technical issues analysis
  • Organizational skills
  • Device installation
  • Friendly and patient
  • LAN/WAN
  • TCP/IP
  • Equipment Repair
  • Hardware upgrades
  • Component replacement

Timeline

IT Technician

Legacy Commissary
03.2021 - Current

IT Technician

Telmate/GTL
10.2012 - 03.2021

Service Technician

Bellsouth/ AT&T
07.2009 - 10.2012

Handley High School

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