David Turpin
National Tank and Equipment
HOUSTON
28
years of professional experience
Safety-oriented Service and Operations Professional with over 20 years in industrial equipment, plant operations, and field service. Expertise in pump systems and diesel engine diagnostics, with a strong track record in troubleshooting, team leadership, and operational efficiency. Skilled in managing equipment, coordinating field activities, and enhancing customer satisfaction, aiming to leverage technical and leadership capabilities for organizational success.
Work History
Service manager
5 Years 2 Months- Title as service manager for the largest branch within the company.
- Led service program for all branches within region and developed service program for multiple branches beyond region.
- Advise and help with every branch within the company.
- Advised sales staff and product development team on job applications and troubleshooting existing application issues across company.
- Advise sales staff and product development team on job applications and trouble shooting existing application issues across the company.
- Investigate product failures both on the job site and remotely via telecommunications and using tools from the automation and telematics program.
- Make sure the customer is taken care of with a timely and well thought out plan of action.
- Training customers on pump operations and systems and why certain things will work and others will not. How to understand it, and what happens when a pump is operating in certain ways. And how to correct unwanted performance issues.
- Documented findings and processed billing for customer damage cases.
- Investigate customer damage with a keen understanding of what and how of why the damage occurred and when the customer is at fault and how to prove it, as well as documenting and billing.
- Obtained a level 4 technical certification with the John Deere Service Advisor program.
- Complete and total understanding of diesel engines, their capabilities, how to understand the engine curves. As well as issues that occur from improper operation, and how to prevent them as well as when the issue is operator error and when it is mfg. defects.
- Complete understanding of centrifugal pumps, how they work, the shortcomings and the advantages, and how to work with and around each. I also have a keen understanding of how to identify defects or weaknesses of how each pump is “made” to identify how certain reoccurring problems may happen.
- Received commendation for significant contributions to service operations.
- Integral in the spear heading of National Tank and Equipment in the firm footing within the Exxon Mobil Refinery in Baytown Texas. One of the company’s largest and most profitable customers.
- Contributed to building and establishing the largest branch within National Tank and Equipment.
Level IV Field Service Technician
9 Years 9 Months- Serve as a senior Level IV Field Service Technician specializing in pump systems, diesel engines, and equipment diagnostics.
- Supported multiple branch locations by providing technical assistance, troubleshooting, and technician training.
- Provide expertise in pump applications across oil fields, chemical plants, sewer bypass operations, industrial facilities, and municipal projects.
- Lead troubleshooting efforts to identify root causes and implement effective corrective actions.
- Maintain a strong safety record while supporting customers in demanding field environments.
- Led troubleshooting initiatives to identify root causes and implement corrective actions, improving system reliability.
- Partner with sales teams and technical support personnel to evaluate customer applications and recommend appropriate pumping solutions.
- Mentored technicians and contributed to workforce development, fostering operational excellence and skill enhancement.
- Lead on site service and maintenance inspections program.
- Advanced experience with LOFA / CATTRON control systems and automation.
- Received recognition for outstanding technical expertise in pump systems.
- Recognized as a top-tier technician with extensive expertise in pump system applications, diagnostics, field operations, and customer support.
Field Service Technician
6 Years- Performed maintenance, diagnostics, installation, and repair of centrifugal, diaphragm, submersible, sludge master pumps, hydraulic power packs, and related equipment.
- Facilitated field operations and enhanced customer service initiatives.
- Assisted with job setup, equipment deployment, and application troubleshooting.
- Collaborated with customers to resolve operational issues and optimize equipment performance.
- Contributed to timely and effective completion of diverse industrial pumping projects.
Field Supervisor
6 Months- Supervised crews of 4 to 50 personnel during refinery and chemical plant shutdown projects to ensure project completion and safety compliance.
- Directed daily work activities to uphold safety and quality standards, contributing to overall project success.
- Coordinated manpower, schedules, and resources to maintain project timelines.
- Supported maintenance personnel in repairing and troubleshooting equipment.
- Focused on customer satisfaction and operational efficiency to enhance service delivery and project outcomes.
Mechanic / Operations Coordinator / Operations Manager / Field Supervisor
3 Years- Directed field operations and supervised crews in industrial environments.
- Managed inventory and equipment tracking to optimize purchasing and parts procurement.
- Coordinated field crews and deployed equipment to ensure timely project execution.
- Oversaw purchasing activities and yard operations to streamline inventory management.
- Oversaw purchasing activities, purchase orders, and yard operations.
- Supported equipment planning and logistics for multiple simultaneous projects.
- Maintained and repaired equipment to ensure reliability and operational readiness.
Industrial Operations Specialist
3 Years 10 Months- Operated industrial loading and unloading terminals to ensure timely and accurate cargo transfer.
- Supported plant and terminal operations, enhancing safety and workflow efficiency.
- Developed foundational experience in industrial operations, logistics, and safety compliance.
- Gained hands-on experience in industrial operations, logistics, and safety compliance practices.
Education
High School Diploma
Skills
Industrial Pump Systems
Diesel Engines
Centrifugal Pumps
Submersible Pumps
Hydraulic Power Units
Sewer Bypass Systems
Oilfield Pump Applications
Equipment Diagnostics
Mechanical Troubleshooting
Preventive Maintenance
Fleet Maintenance
Mechanical pump and diesel engine service
Plant operations experience
Supervisory and leadership experience
Customer support in industrial environments
Trainer and mentor for technicians
Safety record and operational excellence
Competent in JD Service Advisor CAT CT
Diesel Laptops
CATTRON / LOFA
and Controls Inc programs.
JD Service Advisor and diesel diagnostics
Pump training certification
CORE QUALIFICATIONS
- Service Department Leadership
- Safety & Compliance Management
- Team Training & Development
- Pump Systems & Applications
- Diesel Engine Diagnostics & Repair
- Field Service Operations
- Preventive Maintenance Programs
- Customer Relations & Support
- Jobsite Planning & Coordination
- Inventory & Asset Management
- Budget & Purchasing Oversight
- Equipment Troubleshooting
- Plant Operations Experience
- Work Order Management
- Technical Sales Support
Timeline
Service manager
National Tank and Equipment
06.2021 - CurrentRead More
Level IV Field Service Technician
National Pump / United Rentals
09.2011 - 06.2021Read More
Field Service Technician
Service Pump and Compressor
09.2005 - 09.2011Read More
Field Supervisor
HydroChem
03.2005 - 09.2005Read More
Mechanic / Operations Coordinator / Operations Manager / Field Supervisor
Veolia Environmental
03.2002 - 03.2005Read More
Industrial Operations Specialist
Austin Industrial
04.1998 - 02.2002Read More
Baytown Sterling Highschool
High School Diploma
Read More