David Upshaw
Eskenazi Health
Indianapolis,IN
15
years of professional experience
Results-driven professional with 10+ years of experience and focus on performance. Passionate about impacting operations with advanced computers and technology strategies.
Work History
Specialty Solutions IS Manager
4 Years 7 Months- Devised solutions to operations issues related to PACS, PowerScribe, and all imaging related applications, working closely via phone, email, live chat and web teleconference.
- Completed various assignments efficiently within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced team performance by monitoring daily activities and mentoring team members.
- Assessed employee strengths to assign tasks aligned with experience and training.
Systems Administrator/Clinical Application Analyst
8 Years- Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
- Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
- Answered technical questions regarding business and clinical aspects of application purchase and implementation.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- 4.9/5 life-time satisfaction rating from supported end-users.
Service Desk Analyst
1 Year 3 Months- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure, and connectivity issues that prevented end-users from completing jobs.
- Consistently triaged 100s of service tickets daily.
Computer and Accessories Customer Sales Associate
1 Year 6 Months- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted 50+ customers per day to address inquiries and concerns regarding purchases.
- Developed team communications and information for meetings.
Education
Associate of Applied Science - Computer Information Systems, Computer Networking and Security
High School Diploma
Skills
Critical thinking
Planning and Coordination
Computer skills
Supervision
Conflict resolution
Decision-Making
Excellent Communication
Timeline
Specialty Solutions IS Manager
Eskenazi Health
01.2022 - CurrentRead More
Systems Administrator/Clinical Application Analyst
Indiana University Health
01.2014 - 01.2022Read More
Service Desk Analyst
Indiana University Health
09.2012 - 12.2013Read More
Computer and Accessories Customer Sales Associate
Best Buy
03.2011 - 09.2012Read More
Ivy Tech Community College
Associate of Applied Science from Computer Information Systems, Computer Networking and Security
Read More
Pendleton Heights High School
High School Diploma
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