Hardworking and reliable with a proven track record of success in each position given. Someone who excels in Guest Service but also has experience of leading a successful team by implementing strong routines and training
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Guest Service Representative
Target
Santa Ana, CA
02.2022 - 11.2022
Greeted customers and answered any questions they had about the store's products and services.
Issued receipts, refunds, credits or change due to customers.
Answered customer inquiries regarding store policies and procedures.
Service and Engagement
Target
Santa Ana, CA
11.2022 - 10.2023
Managed customer service operations, including staff scheduling and training.
Monitored customer feedback and implemented changes in response.
Oversaw the resolution of customer complaints and inquiries.
Developed strategies for improving customer satisfaction levels.
Delegated work to staff, setting priorities and goals.
Food & Beverage Team Leader
Target
Santa Ana, CA
10.2023 - 05.2024
Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
Developed and implemented cost-effective strategies to reduce waste, increase efficiency, and maximize profitability.
Provided guidance and coaching to staff members in order to develop their skillsets.
Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
Coordinated with vendors regarding product orders in order to maintain sufficient supply levels at all times.