NICOLE MORENO
Apple Valley,CA
Summary
Compassionate college graduate who adapts easily to changing environments and demands. Experienced in providing high standards of culturally competent care for a wide variety of patients with diverse needs.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
06.2014 - 11.2022
- Educated customers on promotions to enhance sales
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Provided primary customer support to internal and external customers in fast-paced environment
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Customer Service Representative
Best Buy
06.2006 - 01.2013
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
Associate of Science - Respiratory Therapy
Concorde Career College
San Bernardino, CA01.2014
Skills
- Patient Care
- Tracheotomy Care
- Care Plan Management
- Breathing treatments
- Charting and clinical documentation
- Infection control and aseptic procedures
- Patient assessments
Clinical Education Training
- St Mary's Hospital, Apple Valley, CA, Performed breathing treatment such as SVN, MDI, DPI., Assessed patients and documented their medical histories., Evaluated patient care ends, prioritized treatment, maintained patient flow.
- Parkview Community Hospital, Riverside, CA, Assisted with patient bronchoscopies, Obtained, analyzed, and interpreted arterial blood gas., Assisted in mechanical ventilation.
- Gladstone Care Rehabilitation Center, Glendora, CA, Provided Tracheostomy Care, Assisted patients with daily functions, Performed equipment decontamination and infection control.
- Desert Valley Hospital, Victorville, CA, Performed EKGs in ER at bedside., Assisted in codes including doing CPR and bag mask ventilation., Performed ventilator set up, ventilator checks and suctioning., Assisted in weaning patients from mechanical ventilation.
Timeline
Customer Service Representative
Verizon Wireless
06.2014 - 11.2022
Customer Service Representative
Best Buy
06.2006 - 01.2013
Associate of Science - Respiratory Therapy
Concorde Career College