David White
GameStop
Anaheim,CA
1
Certification
16
years of professional experience
Client-focused Front Desk Agent multitasks and provides specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations.
Work History
Sales Associate
4 Years 10 Months- Assisted customers in product selection and provided expert knowledge on video games and consoles.
- Processed sales transactions accurately using point-of-sale systems to ensure efficient customer service.
- Maintained inventory levels through regular stock checks and organized merchandise displays to enhance visibility.
- Trained new associates on sales techniques, product knowledge, and operational procedures to improve team performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Front Desk Associate
4 Years 2 Months- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Manager in Training
2 Years 7 Months- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Greeted and welcomed new members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in use of equipment maintenance and enforced participation in exercises focused on developing skills.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Opening and closing store location.
Assistant Manager
6 Years 10 Months- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved recognition for contribution to store success by optimizing sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate Degree - Business Management
Skills
Common Area Maintenance
Customer Service
Account Review
Payment Processing
Check In and Check Out Procedures
Computer Skills
Problem-Solving
Calm Under Pressure
Certification
Certified in criminal justice and floral design
Timeline
Sales Associate
GameStop
08.2021 - CurrentRead More
Front Desk Associate
Planet Fitness
03.2021 - 05.2025Read More
Manager in Training
Rainbow Apparel
07.2018 - 02.2021Read More
Assistant Manager
Foot Locker
06.2010 - 04.2017Read More
Los Angeles Trade Technical College
Associate Degree from Business Management
Read More