Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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David Wiessner

Sault Ste. Marie,MI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Logistics Coordinating ManagerLogistics Coordinator

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: Jackson Mi
Open to relocation: Yes

Important To Me

Work-life balance

Summary

Reliable FedEx employee known for high productivity levels and efficient task completion. Specialize in time management, route optimization, and logistical planning. Excel in communication, adaptability, and problem-solving to meet deadlines and customer expectations.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

31
31
years of professional experience

Work History

Senior Customer Service Agent

FedEx Express Corporation
Kinchloe, Mi
07.2025 - Current
  • Managed customer inquiries effectively via FedEx CEBS system, ensuring high levels of satisfaction and retention.
  • Analyzed and adjusted station routes using FRO/DRO software tools to improve overall on road performance.
  • Analyzed service reports such as EASI, CDO and DSM to proactively maintain adequate staffing and minimize potential service failures.
  • Verified and updated addresses on FLM AMS to minimize instances of unproductive on-road scans.
  • Conducted thorough monthly audits of the DG cabinet, station equipment logs, environmental files, and performed station building safety inspections.
  • Evaluated route delivery photos through Telescope to ensure compliance with company standards.
  • Analyzed incontrol packets from previous business day for accuracy verification and compliance.
  • Oversaw station maintenance operations and coordinated service requests via service channel. Collaborated with contractors to ensure timely completion of service requests.
  • Managed inventory of station supplies and executed orders through FCF system as needed.
  • Instructed new hires on FedEx best practices, focusing on on-road safety and location-specific procedures to ensure compliance and operational excellence.

Courier

Federal Express
Kinchloe, Michigan
09.1995 - 06.2025
  • Executed timely delivery of items to residential and business addresses.
  • Executed loading procedures for vehicles, focusing on load balance and item security to mitigate risks of loss or damage throughout transportation.
  • Oversaw daily operations to guarantee comprehensive coverage of station routes. Directed the compilation of daily inbound reports to maintain time-sensitive package commitments. Enhanced route efficiency through proactive management of delivery commitments.
  • Maintained precise flight records for incoming and outgoing station freight. Assisted in weighing and scanning processes to verify loaded aircraft balance. Supported verification of proper weight distribution to promote aircraft safety during operations.
  • Verified adherence to IATA regulations for all declared dangerous goods, ensuring safe handling and transport procedures.
  • Utilized handheld scanners to ensure accurate tracking of shipments and verification of package delivery status.
  • Optimized delivery processes for packages across specified routes, maintaining high standards of service.
  • Delivered comprehensive training to new couriers to ensure adherence to safety protocols and efficient route navigation.
  • Resolved customer inquiries and issues on road promptly, maintaining a high level of professionalism in interactions.

Education

High School Diploma -

Schoolcraft High School
Schoolcraft, MI
05-1990

Skills

  • Customer service
  • Team leadership
  • Effective communication
  • Safety compliance
  • Teamwork and collaboration
  • Time management abilities
  • Communication skills
  • Self motivation
  • Multitasking
  • Problem-solving abilities
  • Skilled in Microsoft Word/Excel

Timeline

Senior Customer Service Agent

FedEx Express Corporation
07.2025 - Current

Courier

Federal Express
09.1995 - 06.2025

High School Diploma -

Schoolcraft High School

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David Wiessner