David Wilcox
Haverhill
Summary
Dynamic sales professional with a proven track record, excelling in customer service and team leadership. Skilled in cash handling and inventory oversight, I foster strong relationships to enhance customer loyalty and drive sales growth. Committed to training and developing staff for optimal performance and a positive shopping experience.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Dollar General
Palm Springs, FL
05.2024 - Current
- Supported daily operations by guiding team compliance with company policies and procedures.
- Assisted in training and mentoring new associates on product knowledge and customer service standards.
- Helped manage inventory processes to optimize stock levels and reduce losses.
- Provided excellent customer service by addressing inquiries and improving shopping experiences.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Shift Leader
Crumbles Cookies
Nashville, TN
08.2023 - 04.2024
- Supervised daily operations to ensure efficient production and customer service.
- Trained new team members on cookie preparation techniques and safety protocols.
- Managed inventory levels and restocked supplies to maintain workflow consistency.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented quality control measures to enhance product standards and customer satisfaction.
- Resolved customer inquiries and complaints with effective problem-solving strategies.
- Streamlined processes for order fulfillment, reducing wait times for customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Dishwasher/prep Cook
Black Rabbit
Nashville, TN
01.2023 - 04.2024
- Operated industrial dishwashing equipment to maintain cleanliness and efficiency in kitchen operations.
- Assisted culinary staff by ensuring timely availability of clean dishes, utensils, and cookware.
- Maintained high standards of hygiene by following proper cleaning protocols and procedures.
- Collaborated with team members to streamline dishwashing processes and reduce turnaround time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Manager
Restaurant Depot
Riviera Beach, FL
04.2018 - 03.2024
- Oversaw daily operations, ensuring compliance with safety and food handling standards.
- Trained and mentored staff on best practices for inventory management and customer service.
- Streamlined supply chain processes to enhance product availability and reduce waste.
- Implemented employee performance evaluations to drive accountability and improve team productivity.
Education
High School Diploma -
William Kelly High
Silver Bay, MN05.2007
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- Pricing and labeling
- Staff training and development
- POS system operation
- Flexible schedule
- Teamwork and collaboration
- Sales training
- Merchandise displays
- Visual displays and presentations
- POS systems
- Inventory and stocking
- Product knowledge expertise
- Product merchandising
- Efficient sales transactions
- Relationship building
- Staff supervision
- Loss prevention
- Positive customer experience
- Persistent and resilient
- Sales pitching
- Inventory oversight
Timeline
Lead Sales Associate
Dollar General
05.2024 - Current
Shift Leader
Crumbles Cookies
08.2023 - 04.2024
Dishwasher/prep Cook
Black Rabbit
01.2023 - 04.2024
Manager
Restaurant Depot
04.2018 - 03.2024
High School Diploma -
William Kelly High