Bre Buchanan
Dripping Springs,TX
Summary
I am a very hard-working mom of two wonderful children, and a wife to my husband of 19 years. I am seeking to venture out of the "rat race" and leave the corporate ladder climbing behind.
I enjoy organization and keeping my household running smoothly and efficiently. I have had a side cleaning business outside of my full-time job since I started working full time. I pride myself on loyalty and my hard-working ethics. Although my previous history is in the medical field, my most rewarding place of employment is where I am now. I enjoy being the person employees turn to when they're needing anything from shipping something to ordering something for them, because they know I will get it done and take care of whatever it is that is needed.
If you think I would be an asset to your team, I look forward to hearing from you.
Overview
12
12
years of professional experience
Work History
Office Manager
Patriot Erectors Inc
Dripping Springs , TX
08.2019 - Current
- Organized company events including holiday parties, team building activities.
- Developed effective communication strategies between departments within the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Managed office budget to handle inventory, postage and vendor services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Responded to customer inquiries via phone or email in a professional manner.
- Completed day-to-day duties accurately and efficiently.
- Managed office inventory and placed new supply orders.
Insurance Claims Specialist/Payroll Specialist
USAP U.S. Anesthesia Partners
Austin , TX
02.2013 - 08.2019
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Participated in training sessions conducted by insurers on new products and services.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Assisted new policyholders with processing claims.
- Prepared reports summarizing claim activity for senior management review.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Resolved customer complaints related to insurance claim processing.
Education
Associate of Arts - General
Long Beach City College
Long Beach, CA06-1996
Skills
- Customer service
- Time management
- Problem solving
- Relationship building
- Scheduling coordination
- Event coordination
- Operations management
References
References available upon request.
Timeline
Office Manager
Patriot Erectors Inc
08.2019 - Current
Insurance Claims Specialist/Payroll Specialist
USAP U.S. Anesthesia Partners
02.2013 - 08.2019
Associate of Arts - General
Long Beach City College