My goal is to contribute to the success of the company in which I am employed. Leading and growing a team of future leaders in order to support the company’s long term objective.
Overview
19
19
years of professional experience
Work History
Regional Warehouse Manager
Automation-X
Floresville, Texas
01.2023 - Current
Monitored work of warehouse personnel to enforce adherence to SOPs and training standards.
Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
Guided warehouse personnel in fostering cost reduction while maintaining superior quality in tasks.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Established and maintained good relations with customers, vendors, and transport companies.
Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Led warehouse layout optimization projects, improving workflow and space utilization.
Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Regional Warehouse Coordinator
Automation - X
Floresville, Texas
10.2022 - 01.2023
Managed inventory control, ensuring accurate stock levels and prompt order fulfillment.
Conducted cycle counts and annual inventories to reconcile stock discrepancies.
Collaborated with team members to streamline warehouse operations and increase productivity.
Implemented lean warehouse principles to reduce waste and improve operational flow.
Provided customer service support, addressing inquiries and resolving issues related to shipments.
Utilized warehouse management systems (WMS) to track inventory movements and generate reports.
Utilized material handling equipment to transport product to shipping locations or delivery platforms.
Coordinated with procurement to ensure timely delivery of inbound shipments.
Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
Claims Adjuster
Progressive
San Antonio, TX
10.2021 - 09.2022
Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Negotiated and settled claims according to information presented through reports, research and data verification.
Investigated questionable claims to determine payment authorization.
Obtained necessary information to complete proper evaluation of injury claims.
Reviewed data to verify validity of claims and determine case management actions.
Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Completed required investigations on referred files within established timeframes.
Identified and obtained evidence to ascertain claim value.
Conducted witness interviews to assist claim information gathering process.
Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Reduced loss ratios through fair and prompt processing of claims.
Home Depot Pro General Manager
The Home Depot Pro
San Antonio, TX
01.2019 - 10.2021
Ensure that all processes, procedures, policies regarding operations, service, and safety, human resources, along with local, state, and federal laws are followed so as not to expose the company to any unnecessary risk or violations.
Plan, budget and manage all controllable costs on a P&L.
Understand, track KPI’s for positive and negative trends so to stay financially responsible.
Manage and lead a group of salaried leaders, developing a growth plan with key mile stones.
Tracking progress and opportunities.
Providing feedback during leadership meetings helping leaders achieve long term goals.
Develop and manage a team of hourly associates in order to support our customers.
Driving results while exceeding customers’ expectations.
Growing B2B sales year over year.
Manage and execute all training and development.
Developing a cross-training program that supports associates growth in all departments.
Provide weekly progress updates during staff meeting and 1 on 1 interactions with associates.
Manage all HR related concerns by partnering and gathering information from the HRM in order to support associates.
Making sure associates are provided proper information.
Keeping associates informed of company policy updates, as well as updating associates on company benefits and resources.
Instill a culture of safety with in the operation.
Rewarding safe practices and help drive safety programs within the building minimizing injuries, providing a safe work environment.
Ensure delivery operations are compliant with federal, state and company requirements (driver qualification files, pre/post inspections, vehicle safety, internal SOPs) and coaching associates on compliance requirements.
Manage relationships with third party carriers and providers; overseeing all delivery activity from the distribution center with these agents.
Support the delivery operation by answering questions from internal teams (sales, customer service) and customers to better help drive customer service.
Ensure delivery operations are compliant with federal, state and company requirements (driver qualification files, pre/post inspections, vehicle safety, internal SOPs) and coaching associates on compliance requirements.
Samsara proficient for state and federal compliance.
(Electronic ELD’s, DVIR and HOS).
Manage delivery assets (truck inventory, truck maintenance, cleanliness and safety.
Roadnet and Mobilecast proficient to ensure route efficiency and route accuracy.
Insurance Claim proficient: Gather information and form an investigation for post-accidents involving THD drivers and report findings to senior management.
Fleet Manager
The Home Depot Pro
San Antonio, TX
01.2018 - 01.2019
Roadnetobilecast proficient to ensure route efficiency and route accuracy.
Samsara proficient for state and federal compliance.
(Electronic ELD’s, DVIR and HOS).
Insurance Claim proficient: Gather information and form an investigation for post-accidents involving THD drivers and report findings to senior management.
Roadnet
Warehouse/Transportation Supervisor
Interline Brands/The Home Depot
San Antonio, TX
01.2013 - 01.2018
Manage the day to day responsibilities of the Distribution Center – i.e.
Shipping and Receiving
Responsible for 20 employees under my supervision 10 Drivers and 10 Warehouse Associates
Worked with the GM to control budgets and productivity to achieve yearly and quarterly goals.
Proficient in Excel, Word, Outlook, Power Point and Kronos.
Warehouse Lead
Interline Brands
San Antonio, TX
01.2011 - 01.2013
Lead and trained associates on their daily duties.
Lead both the Shipping and Receiving Dept.
Was responsible for Cycle Counts and Inventory Control.
Over saw inbound and outbound shipments for quality.
Was responsible for MHE Equipment and Safety Training
Was responsible for maintaining productivity levels in Shipping and Receiving.
Was responsible for counter sales and customer service for walk-in customers.
Delivery Driver
Interline Brands
San Antonio, TX
01.2009 - 01.2011
Was responsible for delivering same day and next day orders.
Delivered in San Antonio and Austin
P.O.D Device Experienced
Smith System Certified
Hazmat Certified.
Warehouse Associate
Interline Brands
San Antonio, TX
01.2007 - 01.2011
Worked in Receiving and as an Order Selector.
Was responsible for cycle counts.
Was responsible for loading and unloading trucks.
Productivity needed to stay above company standards.
Was responsible for chasing down cross offs to complete orders.