DAVID YORK
Noblesville,IN
Summary
Results-driven Information Technology Professional with a focus on business analysis and quality assurance. Demonstrates a strong ability to manage complex projects while delivering high-quality documentation and solutions, facilitating successful transitions and process improvements across diverse teams and clients.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Business Analyst
TEKsystems
04.2023 - 07.2026
- Guided users to Microsoft Web Office from Full Office licenses
- Tracked and resolved system issues using Service Now during enterprise-wide transition from Citrix to Horizon
- Achieved SAFe Agile certification to enhance project management skills
- Contract with LG&E and PPL
Business Analyst
Elevance Health
01.2023 - 04.2023
- Elicited processes and documentation from multiple business units, creating high-level process flows and swimlane diagrams to visualize operations.
- Documented current processes for initiating strategic meetings to develop Program Management Office (PMO) templates for projects, including ongoing and infrastructure initiatives.
- Contract
Personal Vehicle Driver
UPS
Indianapolis, Indiana
12.2022 - 01.2023
- Delivered packages to addresses using personal vehicle, ensuring timely and accurate transport.
- Picked up packages from storage area, loaded into personal vehicle, and delivered to specified addresses using order list and delivery software.
- Managed timely pickup and drop-off of packages and freight.
- Operated delivery vehicles safely across designated routes.
- Conducted routine vehicle inspections for maintenance needs.
Business Analyst
Expedient Staffing Solutions, Inc.
02.2022 - 07.2022
- Collaborated with product team on First Steps Case Management, Provider Management, and Service Logging, conducting analysis, documentation, sprint validation, user story creation, change management, and testing through end user testing and end to end testing for production deployment.
- Streamlined and documented testing processes, security protocols, user roles, and quality assurance procedures.
- Documented user stories using DevOps to ensure comprehensive tracking of project tasks.
- Contract with Public Consulting Group
Business Analyst
TEKsystems
09.2019 - 12.2021
- Collaborated and approved Design Documents for early childhood early intervention case/records management system; Public Consulting Group (PCG) commercially off the shelf system (COTS) software, EIHub dot com.
- Collaborated with business team to enhance proposed system for State of Indiana employees, SPOE teams, and independent service providers.
- Verified requirements traceability matrix (RTM) to ensure alignment with proposed system solution.
- Supervised support process and triaged helpdesk tickets to ensure timely resolution.
- Contract with Indiana Family and Social Services Administration (FSSA), Division of Disability and Rehabilitative Services (DDRS)
Business Analyst
TEKsystem
02.2016 - 09.2019
- Utilized Alliance Enterprise Aware Records Management (COTS) software to create and maintain business processes, manage dropdown values, and resolve data conflicts during data migration, supporting ETL progression.
- Collaborated on and approved design documents for Alliance Enterprise Aware Records Management (COTS) VR case/records management system, ensuring alignment with project goals.
- Delivered business process analysis documentation and process maps to enhance understanding of workflows.
- Collaborated with project management to create the Request for Proposal (RFP) and the State’s response to the RFP.
- Contract with Vocational Rehabilitation Services (VR)
Business Analyst
Ektello
Fishers, USA
01.2013 - 09.2015
- Developed detailed requirements documents for reporting eServices application to facilitate project alignment and understanding.
- Created data mapping documentation for existing legacy, proposed system and end user training.
- Created traceability matrices to ensure requirements were traced back to the requirements.
- Mapped workflows and created narratives using MS Visio to clarify processes and enhance operational efficiency.
- Performed data mapping from source to target systems.
- Supported end users with day-to-day operations of end-to-end field service management (FSM) and mobility platform application for service technicians using Astea mobile application.
- Provided end user support for the back office to managers, dispatchers, and technicians.
- Contract with Stanley Black & Decker, Fishers, IN
Business Systems Consultant
Indecon Solutions
Indianapolis, USA
09.2012 - 10.2012
- Supported 2400 mobile devices for Indiana Department of Technology and Verizon portal, ensuring operational efficiency.
- Processed defective or non-functional mobile devices and coordinated replacements or redeployments to maintain device availability.
- Utilized reporting practices to identify and verify ownership of mobile devices, enhancing asset management.
- Contract with Department of Child Services, Indianapolis, IN
Maintenance Technician
Airtron Heating and Cooling
Indianapolis, USA
05.2012 - 09.2012
- Delivered exceptional service for heating and cooling systems at residential and commercial properties, ensuring customer satisfaction.
- Executed maintenance on heating and cooling systems, applying best practices to enhance system performance and longevity.
- Replaced filters, system boards, thermostats, burners, fan motors, igniters, p-trap drains, and pipes in HVAC systems, ensuring compliance with safety and operational standards.
- Successfully tested for certification as an EPA Certified Universal individual, allowing for work on all types of air conditioning units.
- Direct Energy, Indianapolis, IN
Test Analyst
DSS Consulting
09.2011 - 12.2011
- Modified and documented testing processes and methodologies to enhance clarity and compliance.
- Modified and executed existing test scripts, documenting results using screen capturing techniques and issues using internal database systems.
- Organized and facilitated testing events, ensuring adherence to quality assurance standards.
- Collaborated with testing coordinators to clarify system requirements and testing specifications.
- Participated in implementation of a new hospital.
- Elicited and analyzed the business requirements and translated into Business Requirement Document (BRD).
- Contract with IU Health Revenue Center
Business/Test Analyst
Smart- IT
07.2010 - 05.2011
- Worked closely with project stakeholders, Subject Matter Experts and developers to understand requirements and specifications for new applications along with re-engineering the existing applications.
- Developed business designs with system and business process specifications based on project requirements.
- Created testing strategies and test cases.
- Executed system test cases and documented results.
- Facilitated walkthrough meetings with stakeholders to review business designs, SIT plans, and test results.
- Coordinated timelines, testing team activities, and issue tracking to ensure project tasks were managed effectively.
- Developed and maintained technical and operational flows using Microsoft Visio.
- Created screen mock-ups for IndianaAIM and Web interChange window changes.
- Contract with HP Enterprise Services, Indiana Health Care Program
Business Analyst
TekSYSTEMS
Carmel, USA
08.2009 - 01.2010
- Facilitated discovery meetings with business and testing teams to clarify requirements and establish project direction.
- Completed elicitation and documentation of 8 defined projects as scheduled.
- Collaborated with stakeholders to gather and validate change requests for business processes, ensuring alignment with overall project goals.
- Drafted project scope and project plan, scheduled deadlines for phases, adapted project timeline for requirement changes, and managed tasks using MS Project to ensure project alignment.
- Contract with Conseco, Carmel, IN
Business Analyst
Liberty Mutual Insurance
Carmel, USA
04.2004 - 01.2009
- Systems Analyst on Agency Markets Claims Electronic Payment System and on Agency Markets Billing CASPER.
- Led elicitation, documentation, validation, and tracking of system and business requirements, resulting in successful implementation of a solution.
- Elicited, documented, and tracked functional and nonfunctional requirements for a $1 million project, enhancing systems to enable electronic payments for customers.
- Facilitated requirement validation and design review meetings to establish and confirm business and system requirements.
- Mentored other analysts using the Rational Unified Process (RUP) per company recommended use case and UML methodology and tool, IBM Rational Requisite Pro.
- Carmel, IN
Business Analyst
Logic House
Conyngham, USA
02.2000 - 02.2004
- Contributed to development of public assistance automated systems for applicant registration, eligibility, payment, and demographics, supporting large-scale projects including California SAWS Consortium-IV, Colorado CBMS, and Texas TIERS.
- Defined business requirements, tracked software development, and tested solutions with IBM Rational RequisitePro, ClearQuest, ClearCase, and Test Manager, ensuring alignment with stakeholder needs.
- Created solutions with UML Use Case, Activity, State Chart, and Class diagrams, enhancing clarity and communication of system requirements.
- Analyzed the current process and functionality. Documented functional and non-functional requirements using various elicitation techniques.
- Facilitated joint application, requirement validation and business design review meetings.
- Conyngham, PA
Consultant III
Unisys Corporation
05.1994 - 08.2000
- Led design and development of State of Michigan Automated Social Services Information and Support System (ASSIST) to enhance service delivery and support for social services.
- Planned and facilitated Joint Application Design (JAD) meetings to clarify project requirements, manage scheduling, resolve outstanding issues, and conduct daily status updates.
- Accurately documented system and business requirements and data dictionary.
- Used Excelerator Case Tool software to develop structure charts, functions and detailed specifications.
Education
Bachelor's Degree - Information Systems
Ball State University
Muncie, IndianaSkills
- Business Analysis
- Healthcare (Membership & Claims)
- Process mapping
- Logistics Coordination
- Documentation and Training
- Process documentation
- Requirements elicitation
- Agile methodologies
Certification
- Indiana High School Athletic Association (IHSAA) licensed official: Basketball, Volleyball, Track and Cross Country.
- EPA Univeral certification
Timeline
Business Analyst
TEKsystems
04.2023 - 07.2026
Business Analyst
Elevance Health
01.2023 - 04.2023
Personal Vehicle Driver
UPS
12.2022 - 01.2023
Business Analyst
Expedient Staffing Solutions, Inc.
02.2022 - 07.2022
Business Analyst
TEKsystems
09.2019 - 12.2021
Business Analyst
TEKsystem
02.2016 - 09.2019
Business Analyst
Ektello
01.2013 - 09.2015
Business Systems Consultant
Indecon Solutions
09.2012 - 10.2012
Maintenance Technician
Airtron Heating and Cooling
05.2012 - 09.2012
Test Analyst
DSS Consulting
09.2011 - 12.2011
Business/Test Analyst
Smart- IT
07.2010 - 05.2011
Business Analyst
TekSYSTEMS
08.2009 - 01.2010
Business Analyst
Liberty Mutual Insurance
04.2004 - 01.2009
Business Analyst
Logic House
02.2000 - 02.2004
Consultant III
Unisys Corporation
05.1994 - 08.2000
Bachelor's Degree - Information Systems
Ball State University