David A. Moses I
Chicago,Illinois
Summary
Meticulous Senior Manager skilled at using Microsoft 365 to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
30
30
years of professional experience
Work History
Patient Access Representative
Advocate Christ Medical Center
01.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Associate Clerk - Criminal & Juvenile Bureau
Clerk Of The Circuit Court Of Cook County
11.2019 - 12.2020
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Supervising heads of departments: Criminal Division, Criminal Department & Juvenile Justice– Child Protection Division
- Develop and implement strategic plans for the organization in a manner that supports the Mission of the Office
- Drafted professional memos, internal and external letters to support business objectives and growth
- Forge and maintain relations of trust with intergovernmental agencies and external associates
- Ensured the compliancy of Illinois Supreme Court Statutory Laws and Circuit Court Rules
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Acted as eFile subject matter expert, answering internal and external questions and inquiries.
Associate Clerk - 1st Municipal Bureau
Clerk Of The Circuit Court Of Cook County
01.2017 - 11.2019
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Supervising heads of departments: Civil Division, County Division, Probate Division and 1st Municipal Traffic Division
- Develop and implement strategic plans for the organization in a manner that supports the Mission of the Office
- Drafted professional memos, internal and external letters to support business objectives and growth
- Forge and maintain relations of trust with intergovernmental agencies and external associates
- Ensured the compliancy of Illinois Supreme Court Statutory Laws and Circuit Court Rules
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Delivered in-depth eFiling training, imparting knowledge of best practices for protecting data and minimizing errors.
Chief Deputy Clerk
Clerk Of The Circuit Court Of Cook County
12.1993 - 01.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Business Management
Indiana State University
Terre Haute, INSkills
- Excellent communication
- Documentation Control
- Policy and procedure modification
- Project Management
- Administrative support
- Presentation design
- Revenue Collections
Timeline
Patient Access Representative
Advocate Christ Medical Center
01.2022 - Current
Associate Clerk - Criminal & Juvenile Bureau
Clerk Of The Circuit Court Of Cook County
11.2019 - 12.2020
Associate Clerk - 1st Municipal Bureau
Clerk Of The Circuit Court Of Cook County
01.2017 - 11.2019
Chief Deputy Clerk
Clerk Of The Circuit Court Of Cook County
12.1993 - 01.2017
Business Management
Indiana State University