DAVID A. BITANGA JR.
CA
Summary
Proactive team leader with background experience in project management and team leadership. Possesses outstanding problem solving and communication skills, as well as the capacity to encourage and inspire team members to accomplish a shared objective. Exceptional knowledge in providing excellent customer service, team development, and training to guarantee a great client experience. Demonstrates great dedication to workplace process improvement and quality assurance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Verizon
10.2015 - 03.2024
- Responsible for store operations
- Managed a team of eight employees
- Evaluated employee performance, conducted training, and development sessions
- Conducted selection process for new hires
- Coached and mentored staff on sales techniques to increase store revenue
- Ensured staff had a thorough knowledge of store policies and procedures
- Promoted a positive and inclusive work environment
- Scheduled and facilitated team coaching sessions
- Conducted team building exercises to increase motivation and morale
- Identified strategies to improve customer satisfaction and employee productivity
- Provided solutions for customer concerns
- Collaborated with various vendors (e.g., Samsung, Apple) to help spread knowledge and cooperation with product management
- Managed store transactions and identified discrepancies
- Met store revenue goals and company objectives
- In-charge of store security and inventory management
- Conducted store inspections and coordinated with outside vendors to resolve issues.
Food Server
Mikuni’s Restaurant
08.2011 - 10.2015
- Balanced cash register
- Assisted sushi bar customers with orders and questions
- Assisted with restaurant set-up (e.g., organizing tables and floor presentation)
- Provided customers with meal requests
- Assisted co-workers with customer needs
- Prepped food dishes prior to serving
- Garnished and delivered alcoholic beverages to customers
- Cleared and cleaned dining area tables
- Provided customer service to patrons.
Drill Sergeant
US Army Reserves
09.2008 - 09.2011
- Provided guidance, support, and training to soldiers
- Ensured personal care of soldiers (e.g., finances, training, schedules)
- Provided instruction on various tasks to soldiers
- Planned and coordinated special events (e.g., presentations to schools, color guard)
- Adhered to military standards, policies, and procedures
- Researched issues and provides recommendations to upper management
- Provided updates and debriefing to upper management.
Bus Person
Mikuni’s Restaurant
09.2010 - 08.2011
- Cleared and cleaned tables
- Provided customer service to patrons
- Ensured that restrooms are clean and stocked
- Restocked restaurant supplies as needed.
US Army Soldier
US Army (Active Duty), Iraq
04.2007 - 09.2008
- Served a 17-month tour of duty in Iraq
- Led a seven-member team
- Organized and planned daily missions
- Assisted in ensuring proper security measures were in place for all field operations
- Maintained, coordinated, and inspected equipment was ready prior to field operations (e.g., vehicles, weapons, medical equipment)
- Provided updates and debriefings to upper management
- Adhered to military standards, policies, and procedures
- Researched issues and provided recommendations/solutions to upper management.
US Army Soldier
US Army (Active Duty), (Various Installations)
05.2005 - 09.2008
- Maintained and updated soldiers’ personnel records (e.g., medical, financial, family)
- Maintained Company records (e.g., physical training, equal employment opportunity, driving records)
- Developed, presented, and coordinated various training classes
- Coordinated special needs training
- Organized special events
- Provided updates and debriefing to upper management
- Provide recommendations to upper management
- Adhered to military standards, policies, and procedures
- Researched issues and provides recommendations to upper management
- Performed various clerical duties (e.g., filing, typing, answering phones, reproduction).
Skills
- Task Prioritization
- Schedule development
- Written Communication
- Training and mentoring
- Active Listening
- Strategic Planning
- Adaptability and Flexibility
- Employee Motivation
- Staff Discipline
Certification
- Combat Life Saver Trained (Medical)
- Raven Certified (Remote Airplane)
- Squadron Designated Marksman
- Good Conduct Medals for Military Service
- Army Achievement Medals
- Drill Sergeant Certified
- US Army Instructor Certified
- Team Leader during 17-month Tour of Duty in Iraq
Timeline
Supervisor
Verizon
10.2015 - 03.2024
Food Server
Mikuni’s Restaurant
08.2011 - 10.2015
Bus Person
Mikuni’s Restaurant
09.2010 - 08.2011
Drill Sergeant
US Army Reserves
09.2008 - 09.2011
US Army Soldier
US Army (Active Duty), Iraq
04.2007 - 09.2008
US Army Soldier
US Army (Active Duty), (Various Installations)
05.2005 - 09.2008
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