David B. Smith
Chicago,IL
Summary
Dynamic professional with a proven track record at NBC Universal, excelling in staff management and customer service. Skilled in training and mentoring, I enhanced team productivity through efficient workflows, achieving significant improvements in customer satisfaction. Committed to fostering positive work environments while ensuring operational excellence and accuracy in financial reporting.
Overview
29
29
years of professional experience
Work History
Supervisor
NBC Universal
Chicago, IL
08.2010 - 04.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
UPS Store
Chicago, IL
02.2004 - 07.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Front Desk Receptionist
Metropolitan Family Services, US
Chicago, IL
06.1996 - 12.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor Of Science - Marketing
Southern University And A&M College
Baton Rouge, LASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
NBC Universal
08.2010 - 04.2025
Assistant Manager
UPS Store
02.2004 - 07.2009
Front Desk Receptionist
Metropolitan Family Services, US
06.1996 - 12.2003
Bachelor Of Science - Marketing
Southern University And A&M College