Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Timeline
Generic

David E. Milam

Chemist And Regional Field Service Engineer
Salt Lake City

Summary

Seasoned Chemist and Senior Field Service Engineer with an 11 year background performing high end repairs, installations, training, troubleshooting, and chemical applications assistance. Proficient in investigating and troubleshooting common and complex problems and providing efficient, courteous and professional scientific services.


Knowledgeable and fast learning individual, commended as valuable team player with expertise in chemistry and instrumentation services. Ready to bring 11 years of relevant work experience to a new position in hydrogen fuel industry.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Regional Field Service Engineer

JASCO INC (North America)
06.2024 - Current
  • Successfully maintained, serviced, and installed various chromatographic and spectrographic instruments. Including: UV-VIS, Fluorescence, Circular Dichroism, Polarimetry, HPLC, FTIR, and Raman Spectroscopy.
  • Provided comprehensive training for customers on equipment operation and maintenance, ensuring optimal performance and efficiency.
  • Assisted with cost reduction initiatives by identifying inefficiencies within current systems/processes while suggesting innovative solutions.
  • Supported new team members during their onboarding process, sharing insights gained from years of experience in regional field services as a mentor.
  • Collaborated with sales teams to provide technical expertise during product demonstrations, resulting in increased sales opportunities.
  • Conducted regular site visits to monitor equipment conditions and address potential issues proactively, preventing costly repairs.
  • Assisted scientists with scientific troubleshooting, related to sample prep, method selection, and accessory selection.
  • Contact: Sam Johnson - (803) 818-8369

Senior Field Service Engineer

Hologic Inc.
03.2023 - 02.2024
  • Updated and maintained 25 individual Selenia Dimensions, Mammography Systems, per manufacturer specifications.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Monitored work performance and quality to maintain standards and worked collaboratively with fellow FSE's to maintain all systems in the state of Utah.
  • Investigated and troubleshot 6.5 product service issues weekly.
  • Managed administrative tasks such as maintaining customer service logs, detailed information about machine area data, and internal service records.
  • Contact: Julian Ayala - (210) 426-1395

Field Service Engineer III

Thermo Fisher Scientific Inc.
10.2022 - 03.2023
  • Evaluated equipment performance and demonstrated operation and servicing of equipment to customer.
  • Faithfully serviced high end, Analytical Scientific equipment on Gas Chromatography (GC) and Gas Chromatography Mass Spectrometry (GC-MS), through the process of installations, planned maintenance, and advanced repairs.
  • Scheduled service calls according to customer location and urgency of need.
  • Contact: Andrew Tran - (510) 508-4476

Field Service Engineer

Agilent Technologies
06.2017 - 10.2022
  • Delivered sustained client satisfaction through servicing Liquid Chromatography (LC), Gas Chromatography (GC), and Ultra Violet-Visible Spectrophotometry (UV-VIS), LC Triple Quadrupole (QQQ), LC Time of Flight (ToF), and LC Quadrupole Time of Flight (qToF).
  • Managed administrative aspects of client relationships, including ordering and shipping parts, tools and other required components.
  • Acted as liaison between sales team and client for thorough customer and product support/sales.
  • Contact: Matt Blizzard – (256) 227-9770.

Forensic Scientist

Alabama Dept. of Forensic Sciences
04.2013 - 06.2017
  • Worked cross functionally with a team of 13 Scientists to analyze biological specimens for the presence and/or absence of drugs, alcohol, and other poisons in over 4000 cases a year.
  • Delivered high-quality results through Analytical Sample Preparations and Extractions, Instrument Maintenance, Method Development, Method Validation, Training Other Scientists, Audit Participation, and Inventory Management.
  • Completed company development program with focus areas in Scientific and Instrumentation theory, as well as Expert Testimony training.
  • Contact: Rebekah Boswell – (205) 227-9770

Education

Bachelor of Science - Chemistry Concentration, Forensic Science

Western Carolina University
Cullowhee, NC
12.2008 - 05.2011

Skills

Instrumentation service and repair

Mechanical troubleshooting

Documentation

Customer service management

Performance testing

Employee training

Chemistry applications

Additional Information

  • Agilent Technologies LC and GC (Advanced) Training
  • Agilent Technologies and Cary UV-Vis/Fluorescence Training
  • Agilent Technologies LC Triple Quad, Quadrupole Time of Flight, and Time of Flight Training
  • Thermo Scientific TRACE 1300/1310 and 1600/1610 GC Training
  • Thermo Scientific ISQ 7610 and TSQ 9610 GC-MS-MS Training
  • Hologic Selenia Dimensions Training
  • JASCO FTIR, HPLC, UV-VIS, Circular Dichroism, Fluorescence, Polarimetry, and Raman Training
  • All Corresponding Software Training

Software

Microsoft Suite

MassHunter for LCMS

ChemStation 2x and OpenLab Chemstation

UV-Vis Chemstation

Cary UV-Vis Software

ACE (Automated Compliance Engine) Software

Chromeleon CDS Chromatography Software

Hologic CalTool Servicing Software

JASCO Spectra Manager

Interests

Educational Podcasts and Books

ASPCA Volunteer

Beach Volleyball

Scientific YouTube Channels

Active Lifestyle

International Travel

Timeline

Regional Field Service Engineer

JASCO INC (North America)
06.2024 - Current

Senior Field Service Engineer

Hologic Inc.
03.2023 - 02.2024

Field Service Engineer III

Thermo Fisher Scientific Inc.
10.2022 - 03.2023

Field Service Engineer

Agilent Technologies
06.2017 - 10.2022

Forensic Scientist

Alabama Dept. of Forensic Sciences
04.2013 - 06.2017

Bachelor of Science - Chemistry Concentration, Forensic Science

Western Carolina University
12.2008 - 05.2011
David E. MilamChemist And Regional Field Service Engineer