David Robinson
Sioux Falls,SD
Summary
Seasoned General Manager at Prime Motor Inns with a proven track record in enhancing team performance and guest satisfaction. Expert in market analysis and branding, I excel in supervision, training, and risk mitigation, significantly improving service quality and operational efficiency. My leadership has consistently driven positive outcomes, reflecting my adeptness in both strategic and interpersonal skills.
Overview
50
50
years of professional experience
Work History
General Manager
Monument RV Resort
Fruita, CO
04.2024 - 11.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
Camp Host Caretaker
US Army Corps of Engineers
Modoc, SC
10.2023 - 03.2024
- Performed daily maintenance tasks such as cleaning bathrooms, showers, and common areas.
- Inspected campsites to ensure they were in compliance with regulations.
- Reported any issues or incidents to management promptly.
District Manager
American Land and Leisure
Granby, CO
04.2021 - 10.2023
- Developed and implemented campground policies and procedures.
- Conducted regular inspections of the campground to ensure safety and cleanliness standards were met.
- Managed daily operations including check-in, check-out, scheduling, maintenance, customer service and staff supervision.
- Ensured that all equipment was in proper working order and maintained a safe environment for visitors.
- Responded promptly to customer inquiries regarding camping reservations and fees.
- Maintained detailed records of occupancy rates, revenues generated and expenses incurred by the campground.
- Prepared monthly reports detailing progress made towards achieving goals set by management.
- Coordinated with vendors to purchase supplies needed for daily operations of the campground.
- Recruited new staff members through job postings or referrals from other sources.
- Facilitated communication between upper management, employees and guests at the campground.
Owner/Operator
Windjammer Balloon Flights
York, PA
05.1998 - 09.2018
- Ensured safe operation of vehicles and observed all safety rules while driving.
- Maintained accurate records of trips, including delivery times, distances traveled, fuel costs, and any problems encountered.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
General Manager
Prime Motor Inns
Fairfield, NJ
06.1985 - 06.2002
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
Military Police Officer
US Air Force
San Antonio, TX
05.1975 - 12.1978
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Gathered evidence at crime scenes; interviewed victims, witnesses, suspects.
- Prepared detailed reports on investigations and other police activities.
- Responded to emergency situations such as natural disasters or civil disturbances.
Education
Associate of Arts - Hotel Management
Fort Lauderdale Business College
Fort Lauderdale, FL11-1982
Skills
- Advertising and marketing
- Branding
- Sales
- Market analysis
- Supervision and training
- Risk mitigation
Timeline
General Manager
Monument RV Resort
04.2024 - 11.2024
Camp Host Caretaker
US Army Corps of Engineers
10.2023 - 03.2024
District Manager
American Land and Leisure
04.2021 - 10.2023
Owner/Operator
Windjammer Balloon Flights
05.1998 - 09.2018
General Manager
Prime Motor Inns
06.1985 - 06.2002
Military Police Officer
US Air Force
05.1975 - 12.1978
Associate of Arts - Hotel Management
Fort Lauderdale Business College
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