David Dean

• Tortuga Festival - Live Nation/Front Gate Tickets 2018 & 2019
  iThink Amphitheater/West Palm Beach, FL
  The Fillmore - Miami Beach, FL
  Bayfront/FPL Amphitheater - Miami, FL
  Mizner Park Amphitheater - Boca Raton, FL

Orlando Amphitheater - Orlando, FL

Various other nightclubs affiliated with Live Nation

• Processed tickets sales and handle will call services.
• Provide level I ticket support and resolution and escalating to management staff. Determine fraudulent badges, tickets and credentials utilizing advance system technologies. Diffuse escalated situations with various ticket holders while maintaining superior customer service in a professional manner.

• Answer incoming and make outgoing phone calls, check email, and voice mail for any service request, orders, and general information.
• Arranged and planned on a daily and weekly basis for service requests, on-site repairs, and programming.
• Worked in unison with President and Vice President regarding business needs such as technology, general billing relating to service.
• Prioritized in-house service requests and on-site job requests with Service Manager and Senior Service Technician.
• Created and implemented a cloud database system to improve employee access to necessary and maintaining the database as required by business law,
• Arranged and strategized service vehicles and maintaining related charges by third party companies.
• Worked with our clientele regarding service issues, service billing issues, shipment verification and offering product upgrades that is confined within the clientele’s budget.
• Worked with third party manufacturers regarding defective products and issue RMA.