David “Kyle” Dudley
Security Supervisor
Waterloo,IL
Summary
I am very well versed in both oral and written communications, in my tenure with the railroad I was a front line employee who dealt with passenger problems on a daily basis. I continue to hone my skills while in my current position as a security supervisor working as a contractor to the US Govt. I hold daily briefings with our customer to inform them of any issues that might arise.
Customer service skills were instilled while on the railroad by explaining reasons why trains were running behind or why the train wasn't moving, I've calmed many irate people and left them with a smile and understanding of the current situation.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Security Supervisor
Service Source
St. Louis , MO
02.2020 - Current
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Monitored work of contractors in design, construction and startup phases of security systems.
Supervisor of Grounds Maintenance
Service Source
St Louis, MO
02.2020 - 11.2021
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Installed and maintained landscapes at homes, offices and parks.
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
Passenger Railroad Conductor
Amtrak
St Louis, MO
03.2002 - 01.2020
- Maintained strict schedules for passengers and cargo.
- Made public announcements on routes and delays.
- Recorded logs of train car destinations and contents.
- Prepared forms, required reports, switch lists and train orders daily.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Negotiated and directed train and rail cars movement.
- Performed daily inspections on switches.
- Cut, switched and supervised loading and unloading of railcars.
- Performed air brake and electrical connection coupling.
- Communicated with train dispatchers to obtain and adjust directions.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated through various methods to conduct train movement.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
Education
BBA - Fire Science
Southwestern Illinois College
Belleville, IL 06.2000 - 05.2002
Skills
Safety and security
Security team management
File and records management
Criminal Investigations
Staff Management
Surveillance
Incipient Fire Safety training
AED Training
Emergency Response
Customer Service
Excellent Communication Skills both oral and written
Fire Fighter
5 Year veteran of the Valmeyer Fire Protection District
Timeline
Security Supervisor
Service Source
02.2020 - Current
Supervisor of Grounds Maintenance
Service Source
02.2020 - 11.2021
Passenger Railroad Conductor
Amtrak
03.2002 - 01.2020
BBA - Fire Science
Southwestern Illinois College
06.2000 - 05.2002