David Lee Torres
San Marcos
Summary
Dedicated professional with extensive experience in staff training and operational management. Proven ability in conflict resolution and enhancing team performance. Consistently drives positive guest experiences in fast-paced environments.
Overview
2
2
Certifications
Work History
Front Desk Associate
San Marcos Athletic Club
San Marcos
2024 - 2026
- Greeted and assisted members and guests, fostering a welcoming environment at front desk.
- Greeted guests upon arrival and provided excellent customer service.
- Managed membership registrations and inquiries, streamlining processes for improved member satisfaction.
- Provided information about classes, programs, and services offered.
- Coordinated facility tours for potential new members.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained cleanliness and organization of front desk area, enhancing overall guest experience.
- Maintained organized records of member information and transactions.
Assistant Store Manager
AutoZone
San Marcos
2024 - 2025
- Managed daily store operations, including customer service, inventory management, and staff scheduling.
- Trained new team members on customer service standards and store procedures, enhancing overall team competence.
- Handled customer inquiries, resolving issues effectively and efficiently.
- Ensured smooth cash register operations during peak periods to enhance customer experience.
- Monitored stock levels and communicated reordering needs to management promptly.
- Implemented store policies to maintain a safe and clean working environment.
- Provided regular feedback and motivation to team during shifts, fostering a collaborative and productive work environment.
- Reconciled daily cash handling discrepancies, ensuring financial accuracy and trust in cash management.
Security Manager
The Railhouse Bar
Kyle
2023 - 2025
- Monitored bar security to ensure safety for patrons and staff.
- Conducted regular inspections to identify potential security risks.
- Implemented safety protocols to prevent incidents and maintain order.
- Collaborated with local law enforcement to enhance safety initiatives and community events.
- Facilitated communication between management and staff regarding safety concerns.
- Patrolled premises on foot and by vehicle to deter criminal activity.
- Supervised property entrances and exits while ensuring employee safety.
- Maintained team compliance with professionalism guidelines and security standards.
Merchandising Associate
The Home Depot Inc
Austin
2020 - 2023
- Developed visual merchandising displays that enhanced store aesthetics and attracted customers.
- Partnered with sales teams to align merchandising strategies with promotional campaigns for increased customer engagement.
- Analyzed product placement and presentation to maximize customer engagement.
- Executed seasonal changes in product displays to align with current market trends.
- Monitored store shelves for product availability and restocked merchandise.
- Stocked and rotated shelves while building displays to optimize results for stores and suppliers.
- Trained new staff on merchandising standards and store procedures.
- Maintained a clean, organized work environment at all times.
Manager
Zebra Smoke Shop
Austin
2012 - 2020
- Managed daily operations of smoke shop, enhancing workflows and driving customer satisfaction.
- Supervised staff, guiding team to improve customer interactions and service quality.
- Monitored staff performance, addressing issues to maintain operational effectiveness.
- Trained new employees on shop policies and best practices for superior service delivery.
- Developed and implemented inventory management procedures for product control and efficiency.
- Oversaw financial transactions, guaranteeing accurate handling of cash and credit sales.
- Ensured compliance with health regulations and safety standards throughout the shop.
- Maintained accurate records of employee attendance, payroll, and vacation requests for operational efficiency.
Education
GED -
Hays High School
Kyle, TX01-1999
Skills
- Front desk operations
- Bilingual (Spanish)
- Guest relations
- Customer service
- Conflict resolution
- Staff training
- Sales forecasting
Languages
Spanish
Professional
Certification
TABC
Timeline
Front Desk Associate
San Marcos Athletic Club
2024 - 2026
Assistant Store Manager
AutoZone
2024 - 2025
Security Manager
The Railhouse Bar
2023 - 2025
Merchandising Associate
The Home Depot Inc
2020 - 2023
Manager
Zebra Smoke Shop
2012 - 2020
GED -
Hays High School