David R Rodriguez
New York
Summary
Dynamic professional with a strong background in customer service at Western Union, excelling in analytical thinking and troubleshooting. Proven ability to enhance customer satisfaction through tailored support and effective communication. Skilled in software configuration and mechanical aptitude, consistently achieving operational excellence and quality assurance in diverse environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Western Union
11.2020 - 01.2022
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Security Camera and Telephone Line Technician
LS Solutions
01.2022 - 02.2023
- Performed minor repairs on equipment and administered product changeovers.
- Inspected all products for quality and optimum performance.
- Maintained and operated automated manufacturing equipment.
- Adjusted equipment and troubleshot issues.
Assistant Manager
Restaurant Associates
07.2023 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
No Degree - Industrial Engineering
Univerdidad Apec
Santo Domingo DRSkills
- Analytical thinking
- Software configuration
- Client education
- Troubleshooting
- Mechanical aptitude
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Manager
Restaurant Associates
07.2023 - Current
Security Camera and Telephone Line Technician
LS Solutions
01.2022 - 02.2023
Customer Service Representative
Western Union
11.2020 - 01.2022
No Degree - Industrial Engineering
Univerdidad Apec
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