DAVID T. DANIEL III
Alabaster,AL
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at customer service, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FIELD TECHNICIAN
CHARTER SPECTRUM
Homewood, AL
09.2023 - Current
- Enhanced customer experience through effective equipment installations and inspections while identifying service issues to optimize reliability and devise innovative solutions for digital voice, video, and high-speed Internet customers.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
ELECTRONICS' REPAIR TECHNICIAN
DTD REPAIR SERVICE
Alabaster, AL
01.2019 - Current
- Diagnosed and resolved hardware and software issues for various electronic devices including mobile devices, computers, and game consoles.
- Diagnosed and repaired hardware issues related to malfunctioning components such as motherboards, processors, memory modules, power supplies, hard drives, optical drives, video cards, sound cards and network cards.
FOOTBALL VIDEO COORDINATOR
TUSCALOOSA CITY SCHOOLS
Tuscaloosa, AL
05.2015 - 05.2023
- Installed, adjusted, and operated electronic equipment for recording, editing, and transmitting video conferencing or multimedia presentations.
- Enhanced maintenance procedures for audio and video equipment through repairs and regular cleaning.
Education
Bachelor of Science - Environmental Science
The University of Alabama
Tuscaloosa, AL05.2003
Skills
- Technical Support
- Field Operations
- Equipment Repair
- Equipment Installation
- Hardware and software installation
- Programming
- Software updating
- Troubleshooting Network Issues
Certification
- CompTia ITF+ Certification- April 2024
- CompTia A+ Certification - Pending
- MedCerts PC Technician Certificate- February 2021
References
References available upon request.
Timeline
FIELD TECHNICIAN
CHARTER SPECTRUM
09.2023 - Current
ELECTRONICS' REPAIR TECHNICIAN
DTD REPAIR SERVICE
01.2019 - Current
FOOTBALL VIDEO COORDINATOR
TUSCALOOSA CITY SCHOOLS
05.2015 - 05.2023
Bachelor of Science - Environmental Science
The University of Alabama