David Weldy
Lynchburg,VA
Summary
Dynamic and dedicated professional with experience across academic advisement, customer service, multimedia direction for religious organizations, and team leadership. Proven success in boosting customer satisfaction, effective team leading and mentorship, optimizing team performance, and customer satisfaction. Bringing strong interpersonal skills, adaptability, integrity, and a commitment to excellence in every role.
Overview
8
8
years of professional experience
Work History
Service Writer
Virgil Naff's Powersports
Lynchburg, VA
01.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
American Ninja Warrior Coach
Elite Athletics Cheer And Fitness
Lynchburg, VA
03.2021 - 12.2022
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted athlete confidence through personalized training sessions and continuous feedback.
- Reduced athlete injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with athletes' families to encourage support and involvement in their athletic growth.
Media Director
High Praise Panama City
Panama City, FL
08.2020 - 03.2021
- Effectively managed various departments for live events encompassing multimedia presentation, event lighting, camera operation, video directing, live streaming, and video capture.
- Coordinated volunteer schedules across multiple departments to optimize team effectiveness and maintain alignment with availability and cohesion.
- Increased brand awareness by developing and executing comprehensive media strategies and updating brand identity in alignment with industry standards.
- Led training initiatives for junior team members, ensuring continued professional development within the organization's media department.
- Designed and created informative promotional media for special events.
Barista Shift Supervisor
Starbucks
Panama City, FL
12.2016 - 08.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Online Admissions Representative
Full Sail University
Winter Park, FL
07.2019 - 04.2020
- Maintained confidentiality of applicant information during the admissions process, exhibiting professionalism and adherence to institutional guidelines at all times.
- Assisted in increasing student retention by providing ongoing support and troubleshooting technical issues.
- Improved online application processes by streamlining information and enhancing user experience.
- Utilized CRM software to track and manage prospect communications, ensuring appropriate follow-up actions were taken in a timely manner.
- Evaluated potential student applications accurately, ensuring admission decisions aligned with institutional guidelines and goals.
Education
Digital Media
Gulf Coast State College
Panama City, FLSkills
- Excellent Interpersonal Skills
- Customer Service
- Ethics and Integrity
- Professionalism
- Relationship Building
- Team Leadership
- Adaptability and Flexibility
- Detail-Oriented
- Coaching and Mentoring
- Schedule Coordination
- Problem-Solving
- Documentation and Recordkeeping
Timeline
Service Writer
Virgil Naff's Powersports
01.2023 - Current
American Ninja Warrior Coach
Elite Athletics Cheer And Fitness
03.2021 - 12.2022
Media Director
High Praise Panama City
08.2020 - 03.2021
Online Admissions Representative
Full Sail University
07.2019 - 04.2020
Barista Shift Supervisor
Starbucks
12.2016 - 08.2020
Digital Media
Gulf Coast State College