Davieli Espinosa
Case Coordinator
New Haven,CT
Summary
Accomplished Professional with experience exceeding company goals utilizing consistent and organized practices. Seeking employment at an agency that promotes professional growth in the human service field. Experience in Data Entry, Case Management, Marketing, Adaptability, Customer Service and Action Plan Development.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Case Coordinator
Emerest Home Care
5 2023 - Current
- Managed caseload of over 100 clients through scheduling, communication, and monitoring
- Provided direct supervision to a team of over 130 caregivers, ensuring quality care delivery
- Ensured excellent customer service for clients, families, caregivers, and referral sources
- Maintained client compliance by providing accurate documentation and timely updates
- Supported operational efficiency through reporting, data analysis, and collaboration with various teams
- Contributed to increased referrals by building strong relationships with referral sources.
CSBG Case Manager/Worker
Alliance for Community Empowerment
09.2021 - 05.2023
- Conducted interviews, intakes, and personalized action plans to identify barriers and needs of a caseload of over 450 clients
- Developed comprehensive assessments and detailed case notes adhering to organizational timelines
- Advocated for clients to facilitate progress towards their individualized goals
- Empowered clients to achieve self-sufficiency and economic independence by connecting them to relevant resources
- Provided clients with referrals to community programs and implemented follow-up case management strategies to address potential barriers to resource access
- Contributed to community outreach efforts, successfully identifying and educating potential clients about relevant programs.
Mobile Expert
Express Stores, LLC
07.2020 - 09.2021
- Drive customer retention by cultivating a reputation for exceptional sales experiences
- Foster collaboration with colleagues to achieve shared performance and sales objectives for store locations
- Deliver impactful product demonstrations to educate customers and colleagues on the latest devices and upgrades
- Surpass monthly sales targets by analyzing team performance and implementing strategies to optimize sales
- Contribute to revenue growth and ensure customer satisfaction by effectively promoting accessories and sales promotions.
Education
Bachelor of Arts - Psychology, Forensic Psychology
University of New Haven
West Haven, CT 08.2019 - 05.2021
Associate of Arts - Psychology Studies
Housatonic Community College
08.2017 - 05.2029
Skills
- Administrative Leadership
- Case Documentation
- Excellent communication abilities
- Data Collection
- Interpersonal abilities
- Time Management
Volunteer Experience
- The Latino's Agenda Non-Profit Organization, Assistance, translation, and guidance to the Latino community with documentation processes.
- Common Ground High School Learning Service, High school group mentoring, coordination of awareness campaigns, and shelter drive.
- Friends Center for Children, Infant care and monitoring. Development of personalized curricula based on infant interests and needs.
Timeline
CSBG Case Manager/Worker
Alliance for Community Empowerment
09.2021 - 05.2023
Mobile Expert
Express Stores, LLC
07.2020 - 09.2021
Bachelor of Arts - Psychology, Forensic Psychology
University of New Haven
08.2019 - 05.2021
Associate of Arts - Psychology Studies
Housatonic Community College
08.2017 - 05.2029
Case Coordinator
Emerest Home Care
5 2023 - Current
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