Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Tomás Sánchez Vargas

Tomás Sánchez Vargas

Weston,Florida

Summary

Seasoned Operations Manager and talented leader with two years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

4
4
years of professional experience

Work History

Case Coordinator

The Law Office of Sharon Abaud
05.2023 - Current
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Obtained over 40+ new cases each month.
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Administered clients follow-up and data collection.
  • Completed various administrative tasks such as making phone calls, having video calls, answering emails and inputting data into systems.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.

Operation Manager

Teleperformance
03.2021 - 04.2023
  • I have two years of experience in sales and customer service
  • Being a supervisor and an operation manager, I have been part of different new projects such as opening a new contact center in Lima, Peru
  • At the same time, I have visited Miami to receive sales training directly from ATT
  • I have been working on an action plan in order to improve gross margin of the company, plus training teams in order to become more competitive on sales
  • Sales Promotion
  • Inventory Management
  • Corporate Partnerships
  • Project Management
  • Business Leadership
  • Team Leadership
  • Staff Training
  • Department Oversight
  • Staff Management
  • Operation Monitoring
  • Sales Tracking and Forecast
  • Performance Monitoring and Evaluation
  • Workflow Optimization
  • Customer Service

Education

International Business - International Business Management, Project Management

EAFIT
Medellin

Skills

  • Sales Promotion
  • Inventory Management
  • Corporate Partnerships
  • Project Management
  • Business Leadership
  • Team Leadership
  • Staff Training
  • Department Oversight
  • Staff Management
  • Operation Monitoring
  • Sales Tracking and Forecast
  • Performance Monitoring and Evaluation
  • Workflow Optimization
  • Customer Service
  • Data Collection
  • Excellent communication abilities
  • Cross-Functional Collaboration
  • Analytical mindset
  • Interviewing skills
  • Administrative Leadership
  • Client Needs Assessments

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Case Coordinator

The Law Office of Sharon Abaud
05.2023 - Current

Operation Manager

Teleperformance
03.2021 - 04.2023

International Business - International Business Management, Project Management

EAFIT
Tomás Sánchez Vargas