Tomás Sánchez Vargas
Weston,Florida
Summary
Seasoned Operations Manager and talented leader with two years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
Work History
Case Coordinator
The Law Office of Sharon Abaud
05.2023 - Current
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Obtained over 40+ new cases each month.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered clients follow-up and data collection.
- Completed various administrative tasks such as making phone calls, having video calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
Operation Manager
Teleperformance
03.2021 - 04.2023
- I have two years of experience in sales and customer service
- Being a supervisor and an operation manager, I have been part of different new projects such as opening a new contact center in Lima, Peru
- At the same time, I have visited Miami to receive sales training directly from ATT
- I have been working on an action plan in order to improve gross margin of the company, plus training teams in order to become more competitive on sales
- Sales Promotion
- Inventory Management
- Corporate Partnerships
- Project Management
- Business Leadership
- Team Leadership
- Staff Training
- Department Oversight
- Staff Management
- Operation Monitoring
- Sales Tracking and Forecast
- Performance Monitoring and Evaluation
- Workflow Optimization
- Customer Service
Education
International Business - International Business Management, Project Management
EAFIT
MedellinSkills
- Sales Promotion
- Inventory Management
- Corporate Partnerships
- Project Management
- Business Leadership
- Team Leadership
- Staff Training
- Department Oversight
- Staff Management
- Operation Monitoring
- Sales Tracking and Forecast
- Performance Monitoring and Evaluation
- Workflow Optimization
- Customer Service
- Data Collection
- Excellent communication abilities
- Cross-Functional Collaboration
- Analytical mindset
- Interviewing skills
- Administrative Leadership
- Client Needs Assessments
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Case Coordinator
The Law Office of Sharon Abaud
05.2023 - Current
Operation Manager
Teleperformance
03.2021 - 04.2023
International Business - International Business Management, Project Management
EAFIT
Similar Profiles
Dennis A. OrdóñezDennis A. Ordóñez
Virtual Assistant at Law Office of Sharon AbaudVirtual Assistant at Law Office of Sharon Abaud
Connie HainlineConnie Hainline
Medical Office Manager at Glo Medical Office Of Sharon Higuchi MSN;NP-CMedical Office Manager at Glo Medical Office Of Sharon Higuchi MSN;NP-C
MARK BRYAN VILLAPANDOMARK BRYAN VILLAPANDO
DRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law OfficeDRIVING STAFF / MESSENGER at A.B.M.P Law Office and Notary Services | ABMP Law Office
Alexander van der BoonAlexander van der Boon
Junior Account Executive at Colonial Metals GroupJunior Account Executive at Colonial Metals Group
Sophia AristizabalSophia Aristizabal
Administrative Assistant at Marcum LLP/ CBIZAdministrative Assistant at Marcum LLP/ CBIZ