Davianne Guzman
Bellevue,WA
Summary
Hardworking CSA/Operations Agent skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Desire to bring 8 years of airline experience to my future employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Agent or Ground Operations Agent position. Ready to help team achieve company goals. Flexible and reliable individual with some team leading experience.
Overview
13
13
years of professional experience
Work History
Airline Operations Agent
Southwest Airlines
03.2023 - 08.2023
- Understood FAA, TSA and airport regulations and verified compliance.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Preplanned flights for weight and balance purposes with safety and efficiency.
- Boarded passengers with the most professional level of customer service in a safe and efficient manner.
- Operate airport Jet bridges with safety precautions.
- Communicating with ramp on how to load aircrafts for safety and weight/balance.
Customer Service Agent
Southwest Airlines
04.2015 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Sales Associate
Banana Republic Outlet Store
06.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Teller
Bank Of Guam
05.2010 - 08.2013
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
Education
High School Diploma -
JFK High/ GCC
Tamuning, GU06.2007
Skills
- Checking in Passengers
- Team Support
- Performance Goals
- Creative Solutions
- Federal Guidelines
- Security Regulations
- Customer Satisfaction
- Equipment Operations
- Airline Policies
- FAA Regulations
- Baggage Handling
Timeline
Airline Operations Agent
Southwest Airlines
03.2023 - 08.2023
Customer Service Agent
Southwest Airlines
04.2015 - 03.2023
Sales Associate
Banana Republic Outlet Store
06.2014 - 03.2015
Teller
Bank Of Guam
05.2010 - 08.2013
High School Diploma -
JFK High/ GCC