Managed front desk operations, ensuring efficient check-in and checkout
Update patients charts
Schedule appointments
Confirm appointments on the schedule for the next day
Clean waiting area , front office and bathrooms
Resolved customer problems and complaints
When patients have questions about their treatment plans I coordinate with the dental assistant in the back and go over the treatment plan with the patient.
Call Center Representative
The Orthopedic Institute
Alachua, FL
05.2022 - 12.2024
Answered multiple phone calls coming in for new patients
scheduled appointments
updated patients demographics
transferred calls
made goal for that day for how many patients needed to be scheduled
Call Center Representative
One Touch Direct
Tampa, FL
11.2021 - 05.2022
Managed high-volume inbound and outbound calls to ensure customer satisfaction.