Open To Work
Davina Alexander
Charlotte,NC
Work Preference
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Experience includes assessing team performance, implementing training programs, and developing strategies to improve customer service operations. Strengths lie in problem-solving skills, leadership abilities, and strong communication aptitudes. Previous roles resulted in improved team productivity and increased customer satisfaction rates through effective management practices.
Specialize in customer service management, technical support operations, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless support experiences and team cohesion.
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Business Support Lead I
Bank of America
Charlotte, NC
03.2015 - 07.2017
- In March 2015, I was chosen to be part of a new administrative support model/initiative for Bank of America.
- In this role, I acted in accordance with relevant policies, standards, procedures to mitigate risk and was highly dedicated and extremely cognizant in performing my job well.
- Provided extensive calendaring/email support
- Managed daily activities to meet deadlines
- Routinely worked with highly confidential/attorney-client privileged information
- Demonstrated accuracy and thoroughness in all areas of responsibility
- Provided administrative support to executive and direct reports with onboarding and off-boarding team members/consultants
- Planned/coordinated standing/ad-hoc meetings throughout the year (including off-sites, All Hands Calls and telepresence meetings)
- Maintained SharePoint sites and shared drives (acted as administrator; assigned and revoked user access)
- Proficiently used and/or actively sought training/development from internal resources for bank systems/applications
- Incorporated time management and accuracy while performing general administrative duties: mail, copy, fax, scan, ordering supplies, maintaining inventory, preparing reports, organization chart maintenance, drafting/completing documents, handling sensitive information, travel coordination and expense report processing, monitoring phones, basic company policies/procedures and premises access/management support, completing functional assignments on a regular basis with little oversight, required, thereby alleviating the administrative burden from Executive
- Provided technical/computer mentoring to other administrative assistants, business support leads and team members to help strengthen their skills and increase productivity and efficiency
- Assisted floor teammates with ad hoc needs/requests (network printers, security procedures, building maintenance requests, etc.)
- Acted as proxy for executive to approve expense reports, invoice payments and access/system requests
- Provided ad hoc support, on an as needed basis
- Consistently identified opportunities for process improvement to increase quality and efficiency
- Implemented inventory standards as well as end of life equipment depreciation projects which saved the bank in excess of $250,000, annually
Administrative Assistant III
Bank of America
Charlotte, NC
08.2013 - 03.2015
- In this role I provided administrative support the Fair Lending/UDAAP Enterprise Executive, as well as provided lower level support to nine of his direct reports and their staff by performing the following duties:
- Provided extensive calendaring/email support
- Routinely worked with highly confidential/attorney-client privileged information
- Maintained SharePoint sites and shared drives (Acted as administrator; assigned and revoked user access)
- Assisted floor teammates with ad hoc needs/requests (network printers, security procedures, building maintenance requests, SPOC duties, etc.)
Administrative Assistant III
Bank of America
Greensboro, NC
03.2012 - 08.2013
- Provided assistance to the manager and staff members within the Mortgage Protection and Servicing Department by successfully executing the following duties:
- Provided extensive calendaring/email support
- Managed daily activities to meet deadlines
- Routinely worked with highly confidential/attorney-client privileged information
- Designed and disseminated departmental newsletter
- Demonstrated accuracy and thoroughness in all areas of responsibility
- Provided administrative support to executive and direct reports with onboarding and off-boarding team members/consultants
- Planning/coordinating standing/ad-hoc meetings throughout the year (including off-sites, All Hands Calls and telepresence meetings and meeting in support of employee appreciation and engagement)
- Maintained SharePoint sites and shared drives (including access rights)
- Scanned documents, and implemented strategies to motivate members within the call center environment.
- Proficiently used and/or actively sought training/development from internal resources for bank systems/applications
- Utilized creativity and initiative by incorporating other resources to create/deliver effective team meetings.
- Incorporated time management and accuracy while performing general administrative duties: mail, copy, fax, scan, ordering supplies, maintaining inventory, preparing reports, organization chart maintenance, drafting/completing documents, handling sensitive information, travel coordination and expense report processing, monitoring phones, basic company policies/procedures and premises access/management support, completing functional assignments on a regular basis with little oversight, required, thereby alleviating the administrative burden from Executive.
- Consistently identified opportunities for process improvement to increase quality and efficiency.
- Implemented inventory protocol as well as end of life equipment depreciation projects which saved the bank in excess of $100,000, annually.
Administrative Assistant III
Bank of America
Charlotte, NC
05.2005 - 02.2007
- Provided assistance to the director and staff members within the Registration & Licensing Department by consistently providing stellar support by accomplishing the following duties:
- Provided extensive calendaring/email support
- Demonstrated accuracy and thoroughness in all areas of responsibility
- Provided administrative support to executive and direct reports with onboarding and off-boarding team members/consultants, including I9 processing, planning/coordinating standing/ad-hoc meetings throughout the year
- Created database as well as tool to document and track all accountable mail which resulted in accountability for staff as well as registered agents who bore a responsibility to adhere to state mandated due dates and guidelines pertaining to their license renewals.
- Cost saving for bank by eliminating duplicate overnight fees.
- Acted as proxy for executive to approve expense reports, invoice payments and access/system requests.
- Assisted with budget planning and forecasting
Education
BS - Communication Studies/Speech and Hearing Disorders
The University of North Carolina at Chapel Hill
Chapel Hill, NC 05.2001 -
Skills
- Executive Level Support
- Extensive Calendar Management
- Phone Management
- Reporting
- Presentations
- Expense Management
- Travel Arrangement
- Building Access
- Virtual Meeting Planning
- Diversity and Inclusion Support
- Advanced Microsoft Office Skills
- Adobe Acrobat 10
- Project Management
- Training
- On-boarding
- Off-boarding
- Associate Engagement
- Risk Support
- Compliance Support
- Regulatory Adherence
- Office administration
- Data entry
- Customer support
- Team coordination
- Training facilitation
- Resource allocation
- Vendor management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Adaptability to change
- Critical thinking
- Escalation handling
- Issue escalation
- Cross-functional coordination
- Empathy and patience
- Recordkeeping skills
- SLA compliance
- Documentation and reporting
- Remote support
- Friendly and patient
- Device installation
- Windows xp/vista
- SharePoint administration
- Calendaring support
- Document preparation
- Process improvement
- Administrative procedures
- Confidential information management
- Schedule coordination
- Budget forecasting
- Training development
- Team collaboration
- Change adaptability
- Forecasting & budgeting
- Event budgeting
- Budgeting and expense monitoring
- Annual budgeting
- Incentive budgeting
- Administrative support
- Project coordination
- Confidential information handling
- Expense reporting
- Record keeping
- Team building
- Multitasking Abilities
- Calm under pressure
- Research
- Organization and time management
Gap Period
Breaks in employment reflect times that I acted as a caregiver and volunteer
Timeline
Business Support Lead I
Bank of America
03.2015 - 07.2017
Administrative Assistant III
Bank of America
08.2013 - 03.2015
Administrative Assistant III
Bank of America
03.2012 - 08.2013
Administrative Assistant III
Bank of America
05.2005 - 02.2007
BS - Communication Studies/Speech and Hearing Disorders
The University of North Carolina at Chapel Hill
05.2001 -