Determined and motivated to expand work and experience. With an open-minded attitude in learning to navigate my environment and overcome obstacles as well as learn new problem solving. Thriving to accomplish personal goals.
Overview
7
7
years of professional experience
Work History
Waitress / Cashier
Chinese Express
04.2018 - 08.2021
Used cash registers and credit card machines to cash out customers.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Proved successful working within tight deadlines and a fast-paced environment.
Guest Service Agent
Spirit
02.2023 - 06.2024
Maximized revenue by upselling room upgrades and additional services.
Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
Cage Cashier
Seminole Hard Rock Casino
06.2024 - Current
Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
Provided exceptional customer service, addressing concerns promptly and professionally.
Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.