Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Davina Hawkins

Customer Service/Receptionist Clerk
San Leandro,CA

Summary

ENTERPRISING, HARD-WORKING CUSTOMER SERVICE PROFESSIONAL known for accuracy and attention to detail and timeliness in managing disbursement functions for diverse-industry employers. Career spans 15+ years of experience in customer service, administration and other industries.

Motivated and detail-oriented professional with experience in customer service, sales, data entry, administrative tasks, and office management.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Pet Food Express
Oakland, CA
07.2021 - 10.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted customers with online and in-store transactions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Center Director/Manager

Jenny Craig
San Leandro, CA
04.2014 - 05.2021
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Onboarded new employees with training and new hire documentation.
  • Ability to establish and maintain effective working relationships
  • Proficient in use of technology and computer software: Word, Outlook, and Excel.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operate office machines, photocopiers, scanners, facsimile machines, and voice mail systems.
  • Answers the telephone and directs calls
  • Files and maintains records
  • Confer with customers by phone or in person to provide information on a product/services.
  • Effective social interaction, communication, and organizational skills, and the ability to perform a variety of tasks efficiently.
  • Receives payments by cash, check, credit cards, and debit cards.
  • weekly inventory receiving product using optical price scanners, and stocking shelves for customers.

Office Assistant

Wood Farm Landscaping & Carpentry Co
Aberdeen, NC
08.2009 - 04.2013
  • Input data into spreadsheets and databases.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Maintained and updated office records, both digital and physical.
  • Coordinated and scheduled meetings and appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Caregiver

Home Care Palo Alto
Palo Alto, CA
12.2003 - 05.2009
  • Recorded status and duties completed in logbooks for management.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Store Clerk-Cashier Food

Maxx Grocery Store
Salinas, CA
03.2002 - 11.2003
  • Operated cash register to record transactions accurately and efficiently.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Customer Service

Cingular Wireless
Salinas , CA
06.2001 - 08.2002
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Managed and developed sales team.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Cashier

7-Eleven
Salinas, CA
02.2000 - 05.2001
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Issues receipts, refunds, credits or change due to customers.

Education

General Studies

Cabrillo College
2002

Skills

  • Database Management
  • Great Customer Service Skills
  • Strong Organization Skills
  • Microsoft Office
  • 10 Years In Office Setting
  • Conflict Resolution
  • Facilitation
  • Scheduling
  • Retail Sales/Sales
  • Evaluation & Assessments
  • Prioritizing Tasks
  • Active Listener
  • Time Management

Accomplishments

  • Conduct assessments and evaluations for clients as well as collaborations new enrollees
  • Monitor and evaluate client progress and goals and counseled and aided family members
  • Assist in adhering to personal plans appointments, transportation and support
  • Tracking data on participants through existing databases
  • Maintenance of participant files and HIPAA Laws
  • SEMINARS – TRAINING – WORKSHOPS – CLASSES
  • Motivational Interviewing Overcoming Client Resistance to Change Assessing the Career Potential of Your Clients and Eliminating Barriers to Success Upward Bound! How to Help People Advance in Life Customer Service Good Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Pet Food Express
07.2021 - 10.2022
Center Director/Manager - Jenny Craig
04.2014 - 05.2021
Office Assistant - Wood Farm Landscaping & Carpentry Co
08.2009 - 04.2013
Caregiver - Home Care Palo Alto
12.2003 - 05.2009
Store Clerk-Cashier Food - Maxx Grocery Store
03.2002 - 11.2003
Customer Service - Cingular Wireless
06.2001 - 08.2002
Cashier - 7-Eleven
02.2000 - 05.2001
Cabrillo College - , General Studies

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Davina HawkinsCustomer Service/Receptionist Clerk