Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Davina Tomlison

Somerset,Ky

Summary

Developed strong communication and problem-solving abilities in fast-paced work environments. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Maximus
10.2024 - 01.2025
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided accurate information about services to customers.
  • Answered incoming calls, providing frontline customer support or assistance with product and service-related issues.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Recognized by management for providing exceptional customer service.

Cashier/Customer Service/Returns Desk

Lowes's
12.2023 - 07.2024
  • Assisting customers on product location, availability, how to use, and ringing them up
  • Helping customers with problems in a calm and professional manner
  • Cleaning and stocking areas
  • Handling money

Cashier

Goodwill
02.2023 - 06.2023
  • Organizing work environments
  • Greeting customers, ringing up customers in a professional manner
  • Assisted in cleaning the floors, pulling worn and torn clothes off of the racks, picking up clothes on the floor, making sure bathrooms, fitting rooms, and floors are clean and sanitized for customers

Housekeeper/Laundry Attendant

Somerwoods Nursing Home
09.2022 - 11.2022
  • Swept, mopped, and wiped down residents rooms
  • Restocked hand soap, paper towels, toilet paper, hand sanitizer, and clean bedsheets, towels, gowns, etc
  • Vacuumed, mopped, and swept hallways
  • Wiped down stairwells, windows, doorknobs, rails, tables, and other surfaces

Internship

Woodstock Lavender Co.
05.2022 - 07.2022
  • Cut and dried lavender
  • Cleaned and organized work spaces and events
  • Distributed food, lavender products, and lavender bundles
  • Taught others how to cut, band, store, and propagate lavender
  • Helped customers with purchases

Education

Instruction Certificate - Phlebotomy

Campbellsville University
Campbellsville, KY
08-2023

High School Diploma -

Pulaski County Highschool
Somerset, KY
05.2022

Skills

  • Detail Oriented
  • Problem resolution
  • Reliable
  • Compassionate
  • Patient
  • Resourceful
  • Critical thinking
  • Cleanliness
  • Researching
  • Data entry
  • Service standard compliance
  • Strong teamwork
  • Computer proficiency
  • Customer service
  • Call center experience
  • Positive and professional

References

  • John Joplin, (513)207-9081
  • Allison Horseman, (859)608-9117

Timeline

Customer Service Representative

Maximus
10.2024 - 01.2025

Cashier/Customer Service/Returns Desk

Lowes's
12.2023 - 07.2024

Cashier

Goodwill
02.2023 - 06.2023

Housekeeper/Laundry Attendant

Somerwoods Nursing Home
09.2022 - 11.2022

Internship

Woodstock Lavender Co.
05.2022 - 07.2022

Instruction Certificate - Phlebotomy

Campbellsville University

High School Diploma -

Pulaski County Highschool

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