DAVINA WHITESIDE
Columbus,OH
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath And Body Works, Limited Brands
03.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder and pallet jack.
Barista
Starbucks
03.2020 - 11.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
Education
High School Diploma -
Focus North High School
Columbus, OH05.2023
Skills
- Sales Trends
- Money Handling
- Adapt to Diverse Groups
- Dispute Mediation
- Guest Relations
- Verbal Communication
- Product and Service Sales
- Stocking and Replenishing
- Customer Service
- Multitasking Strengths
- Sales Training
- Cash Register Operation
- Listening Skills
- Teamwork and Collaboration
- Self-Checkout Assistance
- Sales and Marketing
- POS System Operations
- Hospitality and Accommodation
- Speaking Clearly
- Reading Comprehension Skills
Timeline
Sales Associate
Bath And Body Works, Limited Brands
03.2021 - 05.2023
Barista
Starbucks
03.2020 - 11.2021
High School Diploma -
Focus North High School
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