Davine Couther
Baltimore,MD
Summary
Experienced KFC Team Member with superior customer service. Proven track record of boosting satisfaction and driving efficiency. Skilled in team collaboration and inventory management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC Restaurant
03.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shift Manager
KFC Restaurant
09.2020 - Current
- Improved service speed by 30% during peak hours
- Increased upselling conversion rate by 25%
- Assisted in daily cash deposits exceeding $2K
KFC Team Member
Yum Brands Inc
01.2019 - Current
- Managed customer orders with 20% increased accuracy
- Trained 5 new team members in serving procedures
- Reduced food waste by 15% through efficient prep
Education
High School Diploma -
Nah Of Baltimore
Baltimore, MD06-2020
Skills
- Customer Service
- Time Management
- Food Preparation
- Cash Handling
- Team Collaboration
- Problem Solving
- Inventory Management
- Upselling Techniques
Certification
- Food Safety Manager Certification - National Restaurant Association
- Customer Service Excellence - American Hospitality Academy
Timeline
Assistant Manager
KFC Restaurant
03.2023 - Current
Shift Manager
KFC Restaurant
09.2020 - Current
KFC Team Member
Yum Brands Inc
01.2019 - Current
High School Diploma -
Nah Of Baltimore