Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Davinia Bridges

Lansing,MI

Summary

Driven and fast learning team player seeking a position with a people-oriented company where I can utilize my 10+ years of customer service skills to provide a prompt accurate and pleasant experience to the people of our community.

Overview

8
8
years of professional experience

Work History

Customer Engagement Leader

One America
05.2023 - Current
  • Receive inbound calls to assist our customers with their benefits questions and concerns, assisting them in increasing their financial confidence in their benefit plan

Bookkeeper / Accountant

STATE OF MICHIGAN (P.I.E. Management)
12.2022 - 05.2023
  • Apply payments to correct invoices (checks, credit cards, ACH)
  • Prepare bank deposits daily
  • Retrieve and sort mail

Customer Service Representative

CELINK
04.2018 - 09.2022
  • Assist borrowers with general questions regarding taxes and insurance
  • Perform collection efforts on past due accounts
  • Send out documents as requested

Account Representative

GC Services
07.2016 - 04.2018
  • Managed accounts for debts owed to the Michigan Department of Treasury

Education

GED -

North East Consortium
01.2007

Skills

  • Customer service
  • Accounts payable
  • Collections
  • Data entry
  • Clerical
  • Microsoft Office: Word and Excel
  • Conflict resolution
  • Excellent communication skills
  • Active listening
  • Strong organizational skills

Community Service

Volunteer, Lansing Church of God and Christ, Clothing Ministry, 07/01/17, Current

Timeline

Customer Engagement Leader

One America
05.2023 - Current

Bookkeeper / Accountant

STATE OF MICHIGAN (P.I.E. Management)
12.2022 - 05.2023

Customer Service Representative

CELINK
04.2018 - 09.2022

Account Representative

GC Services
07.2016 - 04.2018

GED -

North East Consortium

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Davinia Bridges