Davion Jones
Boynton Beach
Summary
Hardworking employee with five years of experience in the IT field, seeking to expand my own experience while also achieving company goals. As a result, I am comfortable with working under pressure and adapting to new situations and challenges that may come about in the field. I am a fast learner, who is quick to master new skills and can work unsupervised should circumstances call for it.
Overview
9
9
years of professional experience
Work History
Field Technology Support
HR Block
01.2019 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners
- Troubleshot system issues related to network connectivity, software installation and configuration, printing
- Provided technical support to users via telephone or remote access
- Monitored system performance and implemented preventive maintenance procedures
- Assisted with the deployment of updates to existing applications
- Resolved hardware issues including replacing parts as necessary
- Implemented security measures such as firewall configuration and virus protection software installation and updates
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems
- Configured routers, switches and wireless access points for LANs and WANs
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer
- Participated in team meetings to discuss project status updates
- Performed troubleshooting on networking and connectivity issues to restore connections and network access
Field Dispatcher
Cops Monitoring
01.2016 - 12.2018
- Monitored alarm systems and responded to alarms in a timely manner
- Received emergency calls, assessed situations, and notified appropriate personnel or authorities
- Investigated false alarms and reported findings to the relevant department
- Provided support to law enforcement agencies during investigations as required
- Responded promptly to customer inquiries regarding system malfunctions and other issues
- Reported any potential threats or hazards identified while monitoring alarms immediately
- Monitored fire, intruder detection, or other security systems
- Trained new personnel in security procedures or security equipment
Education
High School Diploma -
Quantum High School
Boynton Beach, FL05.2014
Skills
- Software configuration
- Operating systems
- Mobile Device Management
- Active Directory
- Help Desk Support
- Remote Support
- Hardware Installation
- Printer maintenance
- Hardware diagnostics
- Network configuration
- Software Deployment
- Application support
- Problem-Solving
- Analytical and Critical Thinking
- Computer Skills
- MS Office
- Application installations
- Troubleshooting and diagnostics
- Technical Support
- Call Management
- MySQL
- Customer service
Goals
I am currently working on obtaining certifications for CompTIA A+, Network+, Security +, and Data +, and hope to implement this knowledge in my current and future position.
Timeline
Field Technology Support
HR Block
01.2019 - Current
Field Dispatcher
Cops Monitoring
01.2016 - 12.2018
High School Diploma -
Quantum High School
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