Daviona Chin
Orlando,FL
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
Work History
Server
American Cruise Lines
Salt Lake City, Utah
03.2024 - 11.2024
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Set up tables in between patrons to reduce wait times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared drinks according to standard recipes.
Manager
White Castle
Orlando, FL
02.2021 - 02.2024
- Provided leadership during times of organizational change or crisis situations.
- Proposed or approved modifications to project plans.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
High School Diploma -
Lake Buena Vista High School
Orlando, FL05-2023
Skills
- Food inspection
- Order delivery practices
- Daily specials memorization
- Hostess support
- Table resetting
- Guest engagement
- Relationship management
- Strong work ethic
- Memory retention
- Liquor, wine, and food service
- Dietary restrictions knowledge
- Food safety
- Safe food handling
- ServSafe manager certified
Timeline
Server
American Cruise Lines
03.2024 - 11.2024
Manager
White Castle
02.2021 - 02.2024
High School Diploma -
Lake Buena Vista High School