DAVIS FRANQUELIZ ALVAREZ
Miami,USA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
18
18
years of professional experience
2020
2020
years of post-secondary education
Work History
Server
Marion
Miami, Florida
01.2024 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Joia beach
New York, FL
04.2023 - 08.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently while maintaining guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
Captain Waiter
kiki on the river
Miami, USA
06.2021 - 03.2023
- Supervised daily operations and maintained high service standards in a fast-paced environment.
- Checked the cleanliness of tables, chairs, floors, and restrooms throughout the shift.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Server
sea spice
Miami, USA
12.2020 - 05.2021
- Ensuring maximum guests' satisfaction
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
Bartender/Restaurant Server
Bagatelle nyc
New York, USA
01.2013 - 05.2018
- Mixed cocktails and created unique drink recipes for diverse clientele.
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Maintained cleanliness and organization of the bar area to ensure efficient operations.
- Managed inventory levels and restocked supplies to support daily bar functions.
- Handled cash transactions and processed payments accurately during busy shifts.
- Greeted customers and provided excellent customer service.
Bartender
Plunge Rooftop Bar, Gansevoort Hotel
New York, USA
01.2008 - 08.2010
Education
Administration -
Universidad Autonoma de Santo Domingo
New York, NY, Dominican RepublicSkills
- Strong organization and communication skills
- Excellent people management skills
- Bartender experience in high volume environment
- Ability to multi-task and adapt quickly to shifting priorities
- Ability to operate in a high-pressure environment
- Ensuring excellent hospitality and customer service
- Knowledge of Microsoft Office products
Languages
Fluent in English and Spanish
Timeline
Server
Marion
01.2024 - 01.2026
Server
Joia beach
04.2023 - 08.2025
Captain Waiter
kiki on the river
06.2021 - 03.2023
Server
sea spice
12.2020 - 05.2021
Bartender/Restaurant Server
Bagatelle nyc
01.2013 - 05.2018
Bartender
Plunge Rooftop Bar, Gansevoort Hotel
01.2008 - 08.2010
Administration -
Universidad Autonoma de Santo Domingo