DAVIS REECE
Spring
Summary
Dedicated leader in enhancing customer experience and staff productivity, with a strong focus on sales, complaint resolution and effective planning. Skilled in operations and staff supervision, ensuring high-quality standards and seamless order management.
Overview
4
4
years of professional experience
Work History
Pro Sales Manager
Lowe's
Spring, TX
04.2025 - Current
- Led pre-sales strategy development, aligning product offerings with customer needs and market trends.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Mentored junior team members on effective sales techniques and best practices for client interactions.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
Front End Supervisor
Lowe's
Spring
04.2024 - Current
- Reviewed inventory to check quality and quantity and meet established standards and specifications.
- Ensured adequate staffing levels during peak business hours
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction
- Implemented procedures to reduce shrinkage and increase profitability of the department
- Analyzed customer feedback to identify areas of improvement in user experience across multiple platforms.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings
- Promoted store loyalty program to increase customer engagement and drive consistent sales
- Over store Fulfillment. Ensuring online orders and deliveries are pulled in a timely manner
- Resolving delivery issues
Flooring Department Supervisor
Lowe's
Spring
03.2023 - 02.2024
- Conducted performance reviews for staff members
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees
- Monitored department operations to ensure productivity standards were met
- Collaborated with other departments to coordinate activities and resolve issues
- Ensured compliance with all safety regulations across the department
- Resolved customer complaints in a timely manner
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Created reports summarizing daily operations for upper-level management review.
Sales Specialist
Lowe's
Spring
02.2022 - 03.2023
- Created purchase orders for supplies needed during the installation process
- Assisted in resolving customer complaints or inquiries related to installed sales projects
- Coordinated and managed the installation of products for customers, ensuring timely delivery and satisfaction
- Prepared quotes for customers based on product availability, cost estimates, and delivery times
- Generated reports detailing progress of all active installation projects
- Managed multiple projects simultaneously while ensuring quality control standards were met.
- Advised clients regarding accounts, pricing schedules, and financing options.
Education
Associates - American Sign Language Interpreting
Tyler Junior College
Tyler, TX04-2010
Skills
- Complaint resolution
- Administrative Support
- Operations
- Staff Supervision
- Effective Planning
- Customer Service
- File Management
- Order Management
- Training and mentoring
- Teamwork
Accomplishments
- Multiple recognitions for going above and beyond.
- Top 3 in district sales (Flooring Specialist)
- Top Pro Department for our district in 2025
Languages
American Sign Language
Limited Working
Timeline
Pro Sales Manager
Lowe's
04.2025 - Current
Front End Supervisor
Lowe's
04.2024 - Current
Flooring Department Supervisor
Lowe's
03.2023 - 02.2024
Sales Specialist
Lowe's
02.2022 - 03.2023
Associates - American Sign Language Interpreting
Tyler Junior College