Davon Hood
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Trip Tickets
02.2021 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
CDL Class A License
Premier Truck Driving School
Salt Lake City, UT01.2024
High School Diploma -
Beacon Academy Of Nevada
Las Vegas, NV06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Trip Tickets
02.2021 - 06.2024
CDL Class A License
Premier Truck Driving School
High School Diploma -
Beacon Academy Of Nevada